DESKTOP SUPPORT TECHNICIAN – Clinical Associates, P.A. – Towson, MD

Clinical Associates is looking to bring a Desktop Support Coordinator to assist in our IT Department.

The Desktop Support Coordinator works with all employees of the company to assure that they have the computer tools needed; hardware and software, and to respond to computer issues so that employees have the IT capability to do their jobs effectively and efficiently.

Job Duties:

• Microsoft windows planning, roll out, imaging
• Maintain all computer hardware including but not limited to PCs, laptops, tablets and printers
• Install and maintain Microsoft Windows and office suite, antivirus and malware protection
• Incident response and client response coordination
• Perform routine IT system administration, including health checks and performance assessments
• Maintain IT hardware inventory by identifying and labeling equipment.
• Troubleshoot software issues as needed
• On occasion, may perform off-hours maintenance and deployments for system releases and/or provide 24×7 support to maintain service availability
• Provide on-site support to users

MINIMUM QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education and licenses, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:

• High School diploma required; Associates preferred.
• Minimum 1 year desktop support experience
• Office 365 experience and proficient in Microsoft Office

• MCDST or Comptia A+ certification a plus
• NEXTGEN experience is a plus
• Experience in Healthcare is a plus

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to deal professionally, courteously, and efficiently with the public and to remain calm under stress.
• Knowledge of all confidentiality requirements regarding patients and strict maintenance of proper confidentiality on all such information.
• Must be able to comply with work schedule; arriving on time and working each day as indicated on Employee Schedule and Assignment.
• Must have reliable transportation to get to the other Practices.
• Must be able to lift 25 pounds.
• Prolonged periods of sitting at a desk and working on a computer.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Towson, MD 21286: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you willing to undergo a background check, in accordance with local laws and regulations?

Education:

• High school or equivalent (Required)

Experience:

• Windows: 1 year (Preferred)
• Desktop Support: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

Work Location: One location