DESKTOP SUPPORT TECHNICIAN – Clinical Associates, P.A. – Towson, MD

Clinical Associates is looking to bring a Desktop Support Coordinator to assist in our IT Department.

The Desktop Support Coordinator works with all employees of the company to assure that they have the computer tools needed; hardware and software, and to respond to computer issues so that employees have the IT capability to do their jobs effectively and efficiently.

Job Duties:

  • Microsoft windows planning, roll out, imaging
  • Maintain all computer hardware including but not limited to PCs, laptops, tablets and printers
  • Install and maintain Microsoft Windows and office suite, antivirus and malware protection
  • Incident response and client response coordination
  • Perform routine IT system administration, including health checks and performance assessments
  • Maintain IT hardware inventory by identifying and labeling equipment.
  • Troubleshoot software issues as needed
  • On occasion, may perform off-hours maintenance and deployments for system releases and/or provide 24×7 support to maintain service availability
  • Provide on-site support to users

MINIMUM QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education and licenses, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:

  • High School diploma required; Associates preferred.
  • Minimum 1 year desktop support experience
  • Office 365 experience and proficient in Microsoft Office
  • MCDST or Comptia A+ certification a plus
  • NEXTGEN experience is a plus
  • Experience in Healthcare is a plus

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Ability to deal professionally, courteously, and efficiently with the public and to remain calm under stress.
  • Knowledge of all confidentiality requirements regarding patients and strict maintenance of proper confidentiality on all such information.
  • Must be able to comply with work schedule; arriving on time and working each day as indicated on Employee Schedule and Assignment.
  • Must have reliable transportation to get to the other Practices.
  • Must be able to lift 25 pounds.
  • Prolonged periods of sitting at a desk and working on a computer.

Job Type: Full-time

Pay: From $19.00 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Vision insurance


  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Towson, MD 21286: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Are you willing to undergo a background check, in accordance with local laws and regulations?


  • High school or equivalent (Required)


  • Windows: 1 year (Preferred)
  • Desktop Support: 1 year (Preferred)

Work Location:

  • One location

Work Remotely:

Work Location: One location

Click Here To Apply

%d bloggers like this: