Senior Manager, Order To Cash – OnCourse Learning – Brookfield, WI

Reporting to the Vice President of Finance and Operations, the Senior Manager Order to Cash will oversee the customer order processing, billing, accounts receivable and collection processes with a focus to improve efficiencies and cash flow while delivering superior customer service. This person will lead a team of order processers and billing and collection analysts. This role will interface frequently with various functions including Sales, Finance, Product, Operations, and Corporate Accounting.

Responsibilities

• Manage the assigned are of customer order processing ensuring data integrity between sales, order, and financial systems driving accurate reporting, billings, and revenue recognition
• Develop a comprehensive process for the customer order processing team by shaping expectations, creating KPIs, scorecards, and deliverables dedicated to the success of the team
• Ensure operational procedures are in place related to the processing of orders and managing ordering issues, which will help ensure the highest standards for order processing accuracy and efficiency
• Manage the completeness, accuracy and timeliness of the daily, weekly month-end billing processes including producing monthly billing metrics
• Identify and implement process improvements to streamline billing processes
• Serve as the project lead for any enhancements to the Salesforce Billing System
• Maintain internal controls over the complete Order to Cash process
• Establish and maintain credit review process for new and existing customers
• Drive customer collections process to maintain cash flows and also develop and maintain an effective dunning escalation process
• Create relationships with collection agencies to further enhance the collection efforts
• Determine and manage the appropriate ratio for collections activities and hold team accountable for high level of collections efforts
• Maintain monthly account receivable aging reporting and analyze delinquent accounts. Prepare reports on highest risk accounts including recommendations for resolution
• Identify trends, patterns, processes and strategic opportunities that will improve collections
• Stay abreast of industry trends and collections benchmarks
• Partner with the sales team to resolve customer issues and collaborate with sales on business process improvements
• Enhance policies and standard operating procedures to improve team productivity
• Package conclusions and recommendations into concise formats and presentations for senior management

Qualifications

Critical features of this job are described under Essential Duties and Responsibilities. They may be, however, subject to change at any time due to reasonable accommodation or other reasons. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Below are the minimum requirements of the education, experience, knowledge, and skills required to competently perform in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 
  Bachelor’s degree required in Business Administration, Accounting, Finance or related field
• Minimum 3 years of experience in managing/supervising employees, including leading efforts and setting direction for projects and staff
• Min7+ years of progressive experience in customer service billing preferably within a high-volume, sales-driven SaaS environment
• A strong commitment to growth and development of direct reports
• Strong analytic capability and propensity for continuous improvement
• Excellent verbal and written communication skills including presentation skills
• Strong problem solving skills
• Outstanding Excel and PowerPoint skills
• Prior experience with CRM systems; Salesforce.com/CPQ, Salesforce Billing are highly desired.
• Works collaboratively with other functional areas (e.g. accounting, marketing, sales, operations, product management, technology) to assist with enhancing business processes, internal controls and reporting
• Ability to interact with all levels within the organization and work in a fast-paced environment with many initiatives
• Ability to accurately summarize, and present to senior leadership in a concise and clear format highlighting key information
• Ability to deliver timely and quality results with a focus on accuracy and integrity of the data
• Approaches responsibilities with intellectual curiosity and creativity to analyze the business and assess current/future opportunities and risks
• Ability to be forward thinking and proactive in identifying business issues and opportunities
• Ability to work independently and make sound decisions with his/her scope of responsibilities with minimal direction
• Strong leadership in fostering continuous learning, empowerment, and involvement
• Excellent interpersonal skills with ability to interact and partner within all levels of the organization and motivate others to accomplish common goals
• Effective verbal and written communication; must have the ability to concisely and effectively communicate with key constituents
• We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today

Who We Are

DeVry Medical International (DMI), facilitates and supports the American University of the Caribbean School of Medicine, Ross University School of Medicine, Ross University School of Veterinary Medicine, and the Medical Education Review Program. Based in North Brunswick, NJ, DMI is a shared services organization whose members work together as well as directly with the leadership, faculty, and colleagues at these institutions to support them in fulfilling their educational missions.