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Associate Customer Success Manager – Widen Enterprises, Inc. – Madison, WI

Chase passion. Pursue wellness. Be the best part of our customers’ day. These are some of the core values we hold at Widen, and why we’ve repeatedly been voted one of Madison’s Best Places to Work since 2015.

Established in 1948, we build high-performing software that empowers organizations to create impactful, meaningful, and measurable brand experiences. Embracing innovation and change, we’ve evolved from a small engraving business to a global software company by putting our customers at the forefront of all we do. Headquartered in Madison, Wisconsin, USA, and London, UK, Widen is a family-owned business with over 70 years of growth driven by unparalleled service and fueled by a community of 660+ customers. Let’s flourish, together.

The Associate Customer Success Manager (CSM) is focused on providing reactive support to a largely-independent segment of customers, as well as assisting the CSM team with customer subscription renewals. This role requires a combination of process and relationship skills to help ensure each customer’s long-term success.

Widen offers an extensive benefits package, including medical, dental, vision, life, and disability insurance; 401(k) with company match; and PTO. Besides the competitive compensation and benefits package, Widen believes in a flexible work schedule, community involvement, parental leave, life-work balance, and the benefit of wellness, both mental and physical. Employee perks include onsite workout equipment, locker rooms, puppy visits, chair massages, and last but not least, craft coffee and beer from local vendors.

In light of the pandemic, the office is currently open at reduced capacity with safety measures in place, and teams have the option to work remotely. Access to the office and other amenities are available to keep teams safe, healthy, and connected in the interim.

Visit to watch customer video interviews, learn more about the product offering, and understand our history of marketing technology innovation.

Click Here To Apply

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