Care Partner
Reports to: Clinical Operations
Location: Nashville, TN
Thyme Care
Thyme Care is re-mapping the cancer experience through early and ongoing guidance, harnessing the power of information and the comfort of human touch. We provide concierge services to guide patients through the complex process of cancer diagnosis and treatment, and we equip them with the information and support they need. Thyme Care believes that early patient navigation, care management and comprehensive support improves health outcomes and lowers costs. Our team of passionate oncology experts – clinicians, technologists, and insurance specialists – is committed to improving the cancer experience for patients, their families and their providers.
The overarching goal of the Care Partner is to improve the patient and provider experience throughout the cancer journey.
You will serve people diagnosed with cancer as their advocate and navigator through the continuum of cancer care. In this role, you will spend significant time listening to the patient’s needs, helping them surface their goals and priorities, and assisting patients in communicating with their healthcare providers and Oncology Nurse Navigators to promote informed decision making and timely access to care. You will act as a liaison and coordinator between the patient and the various stakeholders involved in their care: physicians, specialists, their staff, and the patient’s health insurance plan. The Care Partner will demonstrate a strong patient-advocacy focus, factoring in the need for culturally-competent care. The Care Partner will consistently focus on improving Thyme Care’s service offerings and communicating feedback to Thyme Care management.
What you’ll be doing:
- Contact patients to inform them of Thyme Care’s services and support them as they begin their cancer care journey
- Build a strong, trusting relationship with the patient through listening and empathy
- Explain the benefits of the Thyme Care program and services in a manner that promotes patient and caregiver interest and enthusiasm for enrollment
- Collaborate with healthcare providers and services to assist with scheduling appointments, diagnostics and treatments
- Assist in identifying patient needs and relaying or escalating them to the appropriate person/resource.
- Operate as a continuous customer experience liaison to ensure patient satisfaction from initial call through survivorship and/or end of life care.
Required Education and Skills:
- 3+ years experience in service-oriented role in relevant field, including: healthcare, wellness, home healthcare, social work, counseling, community health, behavioral health, clinical call centers, spiritual care, life and career coaching, birth or end-of-life doula work, caregiving
- Passion for assisting people and their families during one of the most difficult and challenging times in their lives
- Impeccable communication skills
- Ability to relentlessly prioritize and consistently execute
- Deep empathy and humility
- Fully owns problems and brings creative solutions; commits to achieving results
- Comfort operating in an ambiguous environment
- Growth and learning mindset
- Exceptional customer service and an understanding of service recovery
- Desire to work within the Thyme Care team to continuously analyze and improve the effectiveness and quality of the program
- Experience with video chatting, Google Suite, and/or comfort with learning new software applications
- Ability to travel for trainings and convenings 4-5 times/year once the company has resumed normal operations after the COVID-19 pandemic
Preferred Education and Skills:
- Bachelor’s degree preferred
- Conversational fluency in Spanish strongly preferred, but not required
The salary for this position is competitive with the industry and compensation includes a comprehensive benefits package and potential for equity.
Ensuring a diverse and inclusive workplace where we learn from each other is core to our values. Thyme Care welcomes people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer, providing a pleasant and supportive place to work.
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Source: Indeed.com
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