SSVF Health Care Navigator – Volunteer Behavioral Health Care System – Chattanooga, TN

SSVF HEALTH CARE NAVIGATOR: Immediate full-time opening, for a SSVF Health Care Navigator. Serving 26 SSVF county coverage areas with base location in Hamilton County.

DUTIES / RESPONSIBILITIES:

– SSVF Health Care Navigator is a member of the SSVF Rapid Rehousing Team, which is a VA-funded grant providing Housing First services to veteran families experiencing homelessness.

– Connecting Veterans to VA health care benefits or community health care services.

– Provide case management and care coordination across episodes of care, acting as a health coach by proactively supporting the Veteran to optimize treatment interventions and outcomes

– Assists in identifying the Veteran and family’s health education needs and materials that match the literacy level of the Veteran

– Interdisciplinary collaboration, coordination, and consultation while adhering to ethical principles about confidentiality, informed consent, compliance with relevant laws, and agency policies.

– Administrative duties and system improvement

– Work closely with Veteran’s primary care provider and members of their interdisciplinary team

– Act as a liaison between SSVF team and VA or community medical clinic

– Work with a population of Veterans with complex needs who require assistance accessing health care services or adhering to health care plans

– Non-clinical assessment to understand the Veteran’s situation, potential barriers to care, the causes, and the impact of barriers on their ability to access and maintain health care services

– Emphasis on community services, outreach, and referrals needed for the Veteran

– Monitor progress, maintains comprehensive documentation, and provides information to treatment team members when appropriate

– Relationship with supervisors, co-workers, program participants, visitors, and the general public is consistently courteous, cooperative, and contributes to the effective operation of the SSVF program.

QUALIFICATIONS (knowledge, skills, and abilities):

– Master’s level social worker or equivalent education and experience is preferred

– Excellent judgment

– At least two years of experience in a health care or social services area of practice

– Ability to work collaboratively within a team to provide timely, appropriate, Veteran-centered care equitably and to identify and address systems challenges for enhanced care coordination as needed

– Belief in the Housing First philosophy and the Rapid Rehousing model
Ability to provide a mix of remote and face-to-face services

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

Experience:

  • in a health care or social services area of practice: 2 years (Required)

Education:

  • Master’s (Preferred)

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

Source: Indeed.com
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