JOB DESCRIPTION
Offsite Patient Coordinator
Reports to: Practice Manager/Practice Medical Director
Job Duties:
- Checks in and arrives patients for visits
- Enters and verifies patient data in Practice Management system and EMR: race, ethnicity, circle of care, preferred language, pharmacy info, emergency contact, email address, contact phone numbers, referring MDs info
- Verifies insurance information
- Updates any changes in patient demographic and insurance data
- Answers all telephone inquiries regarding Physicians, Providers, insurance coverages and appointments
- Obtains valid referrals for patients that will see the specialist. Keeps track of referrals to ensure patent is aware of when a new referral will be needed
- Enters referral/authorization info in practice management systems
- Scans referrals into EMR for reference
- Scans insurance cards, ID, registration form, medical intake history, HCP into EMR for reference
- Reschedules patient appointments
- Assures that all non-diabetic patients complete the Pre-diabetic assessment form
- Schedules follow up appointment for patients as per providers’ requests
- Takes massages for providers and calls and/or pages them as per protocols
- Completes “To Do” requests
- Complete telephone encounters assigned/routed in a timely manner
- Print Provider schedules daily
- Clear credit card machines daily and send report to MMS
- Registers all patients on the patient portal/My Chart
- Assists in preparation of staff schedules and staffing assignments
- Coordinates front office functions with clerical staff
- Ensures efficiency of patient flow with clinical staff and providers
- Escorts patients to exam rooms as needed
- Creates online/paper referrals for patients to see specialists
- Tracks patient referrals to ensure that patients have valid referrals
- Obtains Prior Authorizations for diagnostic images and procedures
- Informs patients when referrals/prior authorizations have been obtained and assists with appointments as needed
- Contacts referring MD offices as needed
- Sends consultation reports to referring providers in a timely manner
- Supplies patients with the Obligations for the Medical Home information
- Contacts and reschedules patients when provider is unavailable
- Collects copayments/payments and posts them in IDX Check-in function
- Creates daily copayment/payments batches in IDX reconciles batch at the end of shift
- Updates appointment status in IDX (pending, arrived) by the end of shift
- Assists patients that are referred to another provider/facility by providing transition of care summary
- Completes prescription refill template in eCW for patients requesting medication refills
- Makes arrangements for a translator for hearing impaired or patients that need language interpretation
- Provides patients with information on providers being referred to
- Updates Par8o in a timely manner (by end of shift)
- Provides after visit summary to every patient
- Informs patients of provider delays
- Scans incoming correspondence and routes to the appropriate party in a timely manner
- Send medical records to requestors within ten business days or as needed
- Purges old charts and prepares to send to storage
- Adds postage to outgoing mail and places in mailbox at end of workday
- Sorts and distributes daily mail delivery
- Scans additional data from charts into EMR according to scanning policies and protocols
- Respond and handle “Referral” messages within 24 hours
Skills/Qualifications:
1-3 years experience in medical field
Excellent interpersonal/communication skills
Ability to multi-task in a fast paced environment
Must be comfortable dealing with all levels of management and patients
Knowledge of practice operations
Education: High School Diploma or Equivalent
Job Type: Full-time
Pay: $47,664.00 – $51,280.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Healthcare setting:
- Clinic
- Outpatient
Medical specialties:
- Primary Care
Schedule:
- 8 hour shift
- Monday to Friday
- On call
- Weekend availability
Education:
- High school or equivalent (Required)
Work Location: One location
Source: Indeed.com
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