Receptionist (Greeter) (**No nights, weekends or holidays** – Central Indiana Orthopedics – Anderson, IN

Roles and Responsibilities

• Greet patients and visitors in a prompt, courteous and helpful manner.
• Check in patients, verify and update necessary information in the medical records as needed.
• Assist in registering patients as needed.
• Assist patients with ambulatory difficulties, directs patients to Patient Intake Specialists and provide patient with any forms that need to be completed for registration.
• Respond to incoming calls, answering questions or routing appropriately.
• File, maintain, and distribute patient paperwork for pickup to authorized individuals.
• Regularly review and maintain lobby and waiting area to ensure a professional, orderly and welcoming environment and ensures wheelchairs are available and organized in an orderly fashion.
• Initiate process of requests for physician statements, disability and FMLA paperwork as requested by patients.
• Places a high priority on and maintains strict confidentiality in all situations.
• Participates in professional development activities and maintains applicable professional affiliations and certifications as required.
• Attends and participates in required organizational meetings and committees as requested.
• Perform additional related duties as assigned.

Qualifications and Education Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, certification, knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Education, Experience and Certification/License Requirements

Minimum high school diploma or GED required. At least six months of previous medical office experience is required. Knowledge of medical terminology is preferred.

Knowledge, Skill, and Ability Requirements

Choose from the following list: in addition to position-specific items.

• Computer Skills – Excellent computer and typing skills, ability to work with new computer software systems and learn to navigate systems quickly.
• Interpersonal Skills – Demonstrates sensitivity to the needs and feelings of others, looks for ways to help people, pitches in to help others, demonstrates respect for the opinions and perspectives of others, and develops effective relationships with diverse personalities.
• Professionalism – Projects a professional image, demonstrates a positive attitude towards work, takes pride in one’s own work and the organization, and deals calmly and effectively with stressful situations.
• Integrity – Treats other with fairness and respect, takes responsibilities for accomplishing work goals within accepted timeframes, and accepts responsibility for one’s own decisions and actions.
• Initiative & Self-Motivation – Goes beyond routine demands of the job, takes initiative in seeking out new work challenges and solutions for the organization, assists others who have less experience or have heavy workloads, persists and expends extra effort to accomplish tasks even when conditions are difficult or deadlines are tights and is able to multitask.
• Dependability & Reliability – Behaves consistently and predictably, demonstrates responsibility and dependability in fulfilling obligations, follows through on commitments and consistently meets deadlines, and arrives on-time and consistently for scheduled shifts.
• Customer Service – Is pleasant, courteous and professional when dealing with internal or external customers/patients, demonstrates a calm and empathetic demeanor when dealing with hostile customers/patients, and provides prompt, efficient and personalized assistance to customers/patients.
• Communication – Expresses information in a logical and organized manner, addresses information to individuals or groups taking into account the audience and nature of information, and able to clearly communicate in verbal and written form.
• EMR/EHR – Experience with and knowledge of electronic practice management and electronic health records systems, including ability to navigate systems with training, entering patient information in a timely and accurate manner, keeping up-to-date on latest system changes and updates.

Working Conditions/Physical Demands

Standard work environment is an office setting. Work requires sitting for long periods of time. Position requires viewing and typing on a computer for long periods. Occasionally bending, lifting, and reaching required to deal with files, paper, supplies, etc., including lifting up to 25 pounds. Occasionally must assist patients by pushing a wheel chair (generally pushing weights exceeding 100 pounds). Requires manual dexterity sufficient to operate standard office equipment (computer, telephone, copier, etc.) regularly. Vision must be correctable to 20/20. Hearing must be in the normal range for telephone contacts and to interact directly with employees. Regularly interacts with the staff, physicians, and the public, which may involve dealing with angry or upset people.

The Receptionist is responsible for greeting anyone entering the premises and helping determine how to best proceed in accomplishing the goal of their visit. This individual is the first point of contact for a patient visiting the practice and is responsible for assisting the patient and setting a positive tone for their visit. This individual may schedule appointments, enter information in the database, and provide general information. This individual also is responsible for answering telephones and performing routine filing and paperwork processing.

The hours for this position will be M-F 6:30am-3:00pm.