Dental Reception Care Team/Scheduler – Community Health of Central Washington – Ellensburg, WA

Are you looking for a work family; a place where you can make a difference in the lives of others? Community Health of Central Washington (CHCW) offers an opportunity to work in a culturally rich, diverse, and rewarding healthcare environment with exceptional health benefits, life insurance, PTO, paid holidays, retirement, and more!

Our Ellensburg Dental Care (EDC) facility is in search of a full-time Dental Receptionist/Scheduler to join our team. The ideal candidate will provide exemplary customer service as the clinic’s first point of contact for patients and customers by answering multi-line telephones, scheduling appointments, checking patients in/out, and registering new patients. Also verifies insurance information, accepts payments, and performs clerical assignments. Experience in a dental front office setting, proficiency with MS Office, and familiarity with Dentrix software strongly preferred. Bilingual English/Spanish is strongly preferred.

Job duties include:

• Greet and screen all visitors and/or solicitors entering reception area.
• Open and close reception department according to protocols.
• Schedule patient appointments according to scheduling guidelines and protocols. Rescheduling appointments with records interaction in patients chart as necessary.
• Answer telephone in cheerful manner, screens incoming calls, take appropriate messages, transfer calls when appropriate and follow through as the call was received.
• Check-in patients, assist patients with registration packets as needed. Checks outpatient and schedules next necessary treatment.
• Collect payments and process as required referring applicable patients to the Dental Financial counselor as needed.
• Run reports and follows up as necessary (i.e. recall report, daily batch report). Work the recall list to ensure a full dental/hygiene schedule.
• Verify patient insurances, check credits prior to appointments, and complete insurance run down for appropriate treatment plans working closely with the Dental Financial Counselor.
• Verify demographics and insurance information and scan insurance card(s)/photo ID during the check-in process to ensure accuracy and completeness, as well as the correct dental provider, entered into the patient’s dental record.
• Monitor patient check-in times and patient flow in the lobby. Keep the waiting area neat and clean.
• Interpret for back office as needed.

Qualifications:

• High School Diploma/GED required.
• Excellent customer service.
• Team oriented.
• One (1) year experience in a Dental front office setting is strongly preferred.
• Proficient with MS Office.
• Experience using multi-line phones.
• Familiar with Dentrix strongly preferred.
• Bilingual English/Spanish preferred.

Benefits:

• Excellent health insurance (M/D/V).
• Life/AD&D/LTD.
• 401k.
• Paid holidays (8).
• PTO/EIT.

To apply, please submit an employment application and resume via our website. Our current job listings and full job descriptions may be found at http://chcw.org/jobs/

CHCW responds to community needs with innovation and collaboration to develop sustainable programs and services that drive health care equity. At CHCW we practice our culture of HEAT by being committed to a workplace that is Helpful, Encouraging, Accountable, and Team Oriented.

About Community Health of Central Washington:

Community Health of Central Washington responds to community needs with innovation and collaboration to develop sustainable programs and services that drive health care equity.At CHCW we believe that:* Physical and Emotional health is essential for people and communities to achieve their full potential and that* Appropriate health care depends upon access to primary health care services and education.The Core Purpose of CHCW is to make enduring contributions to the health of our communities, our region, and the nation by:* Serving our patients,* Educating care providers for the future, and* Advocating for the needs of people.At CHCW, we envision a future where all people have access to effective, efficient, and high quality health care, beginning with a primary care home, where caring professionals:* Appreciate the needs and concerns of each patient,* Provide appropriate services, and* Assist the patient with the complexity of health care and the system that delivers it.