POSITION SUMMARY: The primary responsibility of the Care Coordinator assigned to MYFLVET is to apply the tools developed in his/her own recovery/experiences as well as the philosophy and values of the Florida Peer Network in order to build mutuality with veterans assigned to care coordination. The Care Coordinator will collaborate, coach, and challenge individuals to view presenting crisis as an opportunity for growth and change. They will act as a support to an individual’s recovery process. The Care Coordinator will provide comprehensive system navigation and support through intake, screening, assessment, referral, and linkages to Federal VA services and other behavior health services available to the veteran; via telephone, email, and in-person for clients with behavioral health concerns or identified suicidal ideation of low to moderate lethality. The Care Coordinator also provides support and training for staff and community agencies to increase understanding of veteran needs. The Care Coordinator may also need to attend outreach/community events and/or act as a community liaison on different boards.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsibilities include the following, and other duties may be assigned:
- Attain certification as Recovery Peer Specialist within 18 months of hire
- Actively implement the values, philosophy and standards of the Recovery Peer Specialist
- Demonstrate competency in the field of peer recovery
- Model relationship building, based on the tenets of peer support, with callers, volunteers and coworkers
- Model the attributes of respect, trust, sensitivity and confidentiality to callers, volunteers and coworkers
- Provides telephone crisis counseling as well as suicide intervention services to callers experiencing crisis situations
- Maintains an effective working relationship with colleagues through the use of appropriate interpersonal and communication skills
- Screens for safety and risk; conducts comprehensive needs and service assessments
- Coordinates care plans with veterans and their families
- Facilitate referral to appropriate treatment or service providers or facilities
- Advocates on behalf of veterans and families to access federally funded and private organizations to meet basic and related service needs
- Composes or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications
- Conducts comprehensive, person-centered activities in accordance with best practices
- Conducts community and home visits (if needed) related to veterans’ needs; provides follow-up and monitors service delivery and care environments
- Assists Data Resource team in the growth of available resources in the Community Resource Directory
- Participates in proactive team efforts to achieve departmental and company goals
- Actively participate in ongoing supervision, training, and team meetings
- Attend outreach/community events as needed and/or as a community liaison on different community boards
- Serve as a member of the Disaster Relief Team
- Assist with special projects as needed
- Adheres to confidentiality policies and procedures as well as HIPAA regulations
MINIMUM QUALIFICATIONS:
- Bachelor’s degree in Social Work, Psychology or related field, preferred
- U.S. veteran of a branch of the United States Military Forces including Coast Guard and National Guard (retired or reservist), required
- Experience in providing information and referral, preferred
- Minimum 1 year experience in crisis counseling or clinical work, preferred
- Copy of DD-214 required as proof of military services
- Paid, or unpaid, peer support experience, preferred; Certified Peer Specialist, preferred
- Experience working with the veteran population, preferred
- Knowledge of Microsoft Work software
- Bilingual – English/Spanish, preferred
COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies:
- Customer Service – Responds promptly to customer needs; responds to requests for service and assistance
- Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
- Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting.
- Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
- Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.
- Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizations values.
- Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time.
- Judgment – Displays willingness to make decision; exhibits sound and accurate judgment; supports and explains reasons for decisions; includes appropriate people in decision-making process; makes timely decisions.
- Planning / Organization – Prioritizes and plans work activities; uses time efficiently.
- Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
- Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to insure quality.
- Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
- Adaptability – Adapts to changes in the work environment; changes approach or method to best fit the situation; able to deal with frequent change, delays, or expected events.
- Dependability – Follows instructions, responds to management directions; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; complete tasks on time or notifies appropriate person with an alternate plan.
- Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
ABOUT: Jewish Community Services of South Florida (JCS) is the foremost non-profit, human services agency whose mission is to improve the quality of life and self-sufficiency of the Jewish and broader communities throughout South Florida in accordance with Jewish values. Founded in 1920, JCS delivers exemplary social services through compassionate and comprehensive programs that help people stay healthy and productive.
PERKS: We are proud to offer a competitive benefits package to all full-time employees, including medical and dental plans. A generous vacation and holiday pay benefit and a 401(k) match is available. Staff receives monthly in-service training and CEU opportunities. This is a one of a kind opportunity for leadership in talent management to contribute to a team of mindful, caring and passionate people at work every day in service to our community!
JCS is a 501(c)(3) not-for-profit organization and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, disability, gender identity, gender expression, national origin, or veteran status.
Status – Full-Time/Non-Exempt
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: One location
Source: Indeed.com
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