Patient Registration Specialist – MPF Federal LLC – Kennewick, WA

MPF Federal is seeking an experienced Patient Registration Specialist who will be responsible for greeting in a courteous and professional manner all incoming patients, visitors, physicians, vendors or other individuals.

Responsibilities include but not limited to:

• Instruct patients on the completion of intake forms, case histories and other documentation and ensures completion.
• Properly secure all medical records and confidential information in accordance with established procedures.
• Direct patients through appropriate services maintaining clinic flow.
• Escort patients as they make their way through the testing process.
• Maintain communications with the Clinic Flow Coordinator to provide necessary information for coordinator to make decisions regarding clinic activities.
• Provide administrative support to providers and OMN’s.
• Perform QA audits on all documents for accuracy and completion after services.
• Enter data for completion of electronic Record of Visit (ROV).
• Complete close-out paperwork as patients leave clinic.
• Coordinate all aspects of customized foreign travel appointments communicating with multiple MPF Federal OMS departments.
• Prepare travel packages with appropriate medications, supplies and documents for travel to specific locations.
• Create and maintain a duplicate medical chart filing system at satellite facility.
• Create and maintain DOE audited HRP chart system at the satellite facility.
• Ensure patient confidentiality in compliance with MPF Federal OMS Privacy Practices and HIPAA regulations.
• Audit end of day ROV audit reports daily.
• Support all case management and provider staff coordinating special requests.
• Maintain front desk organization and supply inventory for both facilities.
• Answer multi-line telephone, responds to routine inquiries and route as needed, take messages.
• Serve as liaison with medical schedulers in assisting customers for follow-up appointments and resolving appointment conflicts.
• Perform daily close of business procedures for the front desk, which includes securing of all confidential information and facility close of business.

Qualifications:

• To perform this job successfully, an individual must have the minimum educational credentials from an accredited school, college or university and be able to perform each essential duty satisfactorily
• High school diploma or GED equivalent.
• Two years’ experience in medical facility.
• Excellent customer service skills.
• Ability to effectively communicate both orally and in writing and maintain good interpersonal and organizational skills.
• Ability to function effectively and efficiently in a busy, multi-tasking environment.
• Exceptional people skills.
• Knowledge of relevant HOMS front desk computerized and manual systems.
• Requires comprehensive knowledge of HSS and OMS.
• Requires knowledge of administrative HRP processes.
• Requires knowledge of RMIS (MSDS) system.
• Knowledge of HOMS policies and procedures relevant to the front desk.
• Ability to appropriately maintain private and confidential information according to HIPAA and the client’s policies.
• Acceptable work habits (i.e. all company policies).
• Demonstrated ability to perform receptionist duties with proficiency and accuracy.
• Demonstrated work history record showing evidence of appropriate use of attendance and time off.
• Knowledge of BBP spill/clean-up process with proficiency and accuracy.
• COVID-19 vaccine and proof of full vaccination required

MPF Federal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. We offer a competitive compensation package including a competitive salary, medical benefits, PTO, holiday pay and more.