Desktop Computer Support (IT Helpdesk) – Tecnova Electronics, Inc. – Waukegan, IL

INFORMATION SYSTEMS: DESKTOP COMPUTER SUPPORT (IT HELPDESK)

Tecnova is a leading electronic contract manufacturing and electronic design engineering firm that employs 120 people located in Waukegan IL.

The Desktop Computer Support team member will:

Work closely with senior-level managers and gain a firsthand view of many aspects of running a business.
Take on new tasks in addition to your official role, providing a great opportunity to obtain different work experiences and discover new skills and passions.
Have high impact visibility, creative ideas and hard work will be seen by the people at the top.
Gain additional skills and have the opportunity to work in multiple functional areas.
Be a part of a supportive family atmosphere, one with an emphasis on quality, creativity and innovation.

Ideal candidates will be seeking more than just a job. If you are looking for an opportunity to contribute your skills and talents at an established, discerning company where your expertise is both valued and expected, please apply.

Located between Chicago and Milwaukee, Tecnova offers excellent salary packages with 401(k), paid holiday / vacation, medical, dental, vision, and life insurance benefits.

Position

The role of the Desktop Computer Support is to identify and resolve issues, IT related onboarding of new personnel, and providing software and hardware support for the internal Tecnova team.

Scope

Tecnova’s network infrastructure consists of Virtualized Servers and ~100 desktop computers

Core Requirements

Associates degree (minimum)
2+ years of experience in a desktop administration role
Excellent verbal and written English communication skills
Ability to interact directly with team members and work independently
Well-developed interpersonal skills
Excellent attention to detail, organized and self-motivated
Flexible and adaptive to change

Technologies

Computer, network operations and maintenance
Microsoft Windows 10
Microsoft Windows Server 2016 / 2019
Microsoft Office Applications
VMWare ESXI, Veeam Backup & Replication
Cisco networking

Responsibilities

Provide support for Windows workstations, various peripherals, and VOIP phones
Perform hardware and software installation, upgrades and configuration
Support corporate audio/visual equipment
Administer facility security badge access system
Create and update all necessary installation and configuration documentation as it relates to deploying and maintaining the PC environment
Perform & maintain routine backups of servers
Adhere to company procedures for hardware/software requests and installs
Provide problem diagnosis and resolution for hardware and software problems
Install all peripheral components such as printers, scanners, phones and disk drives
Answer inbound technical support calls and emails for internal team members
Provide telephone, in-person, and remote support to end-users
Coordinate activities with other departments as needed
Troubleshooting of LAN/WAN connectivity issues
Provide accurate and timely logging of problems
Work with vendor, software provider, and manufacturer support as needed
Image new and existing desktop systems
Maintain proper inventory of corporate assets
Provide updates, status information, and completion information to manager and/or users as needed
Escalate issues as needed

Additional Requirements

Ability to lift and carry computers and monitors
Adherence to strict non-disclosure requirements to maintain confidentiality of customer solutions
On-site position with negligible travel
No 3rd-party resumes accepted. Principals only – no agencies or contractors
Candidate must be a U.S. citizen or permanent U.S. resident authorized to work in this country for any employer
Pre-employment drug screening & background check
Because of the immediacy of this position, we are unable to sponsor people at this time

Location