Program Support Specialist – HALO – Bellevue, WA

HALO seeks an Program Support Specialist to join our high-growth company. The Program Support Specialist will provide operational support to our public website customers as well as internal corporate contacts who utilize the websites and allocation tools.

Responsibilities

Address incoming requests from customers, and fulfill their needs promptly and thoroughly
Provide quality service and support in a variety of areas including, but not limited to: billing, returns/exchanges, and system troubleshooting
Work on multiple tasks quickly, efficiently with a high level of accuracy
Make decisions that delight the customer, and stay consistent with company policy
Manage workload and limit escalations to supervisor

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Sound like you? To apply you will need:

Strong work ethic and team player mentality
Detail oriented, and take pride in quality, accurate work
Deadline-oriented
Highly experienced in Word, Excel, Outlook and PowerPoint
Strong business math skills
High school diploma or GED, undergraduate degree preferred
High commitment to customer satisfaction
Passion for excellence in your work
Pleasant, patient and friendly attitude
Excellent oral, written and interpersonal communication skills
Willingness to work a flexible schedule and occasional overtime when needed

More about HALO
HALO is the global leader in branded merchandise, uniform programs, and recognition and incentive solutions. We partner with our clients to break through the clutter of our media saturated world and connect their brands to customers, employees and other audiences critical to their success.

With more than 1,800 employees in 42 global offices, we offer the industry’s most comprehensive range of capabilities, including creative services, technology solutions and logistics and global sourcing. Our clients include over 100 of the Fortune 500 as well as thousands of mid and small-size organizations seeking to make a big impact with their brands.

As a team member you can expect a positive culture of ingenuity, inclusion, and relentless determination.

HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit, develop and retain the most talented people.

HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at HALO.com in the Careers section.

Job Type: Full-time

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