Patient Advocate – MedData Incorporated – Burlingame, CA

MedData has an excellent career opportunity available as a Hospital Patient Advocate to work in a Hospital setting located in Burlingame, CA.

The schedule for this full time role is Monday – Friday 8am -4:30pm.

As the Hospital Patient Advocate you will also be traveling to cover other hospitals in the area and doing home visits. Driving is required.

What does a Patient Advocate do? The purpose of a Patient Advocate is to connect uninsured and underinsured hospital patients to programs that will cover their medical expenses such as MediCal, Social Security, Disability, Workers Comp and other state and local county programs. Working as the liaison between the patient in need, the hospital facility and government agencies.


The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. Working as the liaison between the patient in need, the hospital facility and government agencies.


Screen uninsured hospital patients in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance.

Complete the appropriate applications and following through until approved

Detailed, accurate and timely documentation in both MPower and the hospital systems on all cases worked

Provide exceptional customer service skills at all times

Participate in ongoing trainings in order to apply the content learned in dealings with patients and cases

Maintain assigned work queue of patient accounts

Collaborate with hospital staff, case managers, social workers, financial counselors

Answer incoming telephone calls, make out-bound calls, and track (via MPower) all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.

Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue.

Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted

Request home visits as needed to acquire documentation

As per established protocols, inform the client in a timely manner of all approvals and denials of coverage

Participate in additional training requirements in an effort to stay abreast of the ever changing rules and regulations associated with the various governmental programs

All other duties as assigned


High School Diploma or GED prefered, except when required by our client.

Prior hospital experience preferred

Adaptability when dealing with constantly changing processes, computer systems and government programs

Professional experience working with state and federal programs

Exemplary critical thinking skills

Ability to maneuver throughout the hospital and patients’ rooms for up to 8 hours per day

Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook

Effectively communicate both orally and written, to a variety of individuals

Ability to multitask

Ability to function in a fast paced environment


MedData believes in making a positive impact not only within our industry but also with our employees –the organization’s greatest asset. We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.

Just some of the benefits we offer:

Medical, Dental & Vision Insurance



Paid Time Off: Up to 3 weeks first year PTO plus 7 paid Holidays

Employee referral bonus program

Teamwork: We believe in teamwork and having fun together

Career Growth: Gain great experience to promote to higher roles

To join our team of 2,000 employees and growing, please apply directly to this posting.

MedData is an Equal Opportunity Employer

Click Here To Apply

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