Patient Services Representative – Pay & Perks
- $1,000 Sign On Bonus and Competitive Pay Based On Experience
- Free Parking
- 1 location near Hilldale Mall!
- Mon-Fri, between 7:30am-5:30pm, Sat morning rotation 8am-12pm
- Paid Time Off – PTO and Holidays
- Medical, Dental, Vision and Disability Insurance
- Flexible Spending Account
- Life Insurance Offered
- 401(k) Plan with Match
- Professional Development Assistance
- Employee Assistance Program – EAP
- Employee Referral Program
Patient Services Representative Summary
Patient Services Representative answers incoming clinic calls; takes messages; schedules appointments for internal medicine and directs calls to the appropriate staff person or department. The Patient Services Representative is also responsible for patient registration, check in, and payment collection.
Patient Services Qualifications:
- High school diploma
- Ability to maintain patient confidentiality
- Previous experience in a medical, dental or insurance setting
- PC/typing and telephone experience
- Prior registration, insurance or cash handling experience preferred
- Previous experience with Epic is preferred
Patient Services Representative Responsibilities:
- Promptly answers incoming clinic calls in a pleasant and professional manner. Takes messages; schedules appointments for internal medicine and screens and directs calls to the appropriate staff person or department.
- Monitors incoming clinic faxes and routes to appropriate Care Team Representative.
- Immediately acknowledges and greets patients and others in a positive and helpful manner. Provides directions, information, and other assistance as needed. Reviews patient’s account and provides necessary assistance. Diffuses difficult patient situations and refers patient concerns to appropriate supervisor.
- Registers patients in a friendly, professional manner. Verifies, updates, and/or enters patient demographic, insurance and primary care provider information with a high degree of accuracy. Copies or scans necessary patient documents. Provides patients with required forms and assists them in completing the documentation as needed. Explains financial and clinic policies.
- Reviews patient’s account and provides necessary assistance. Accepts payments in person and over the phone and provides receipt. Collects copays and patient balances. Accurately balances cash drawer at beginning and end of shift.
- Checks patients in and verifies patient demographic, insurance and primary care provider information and accurately updates information.
- Cross-trains in other departments to assist care team representatives and medical records as needed.
WHY WORK AT ASSOCIATED PHYSICIANS?
Some of the most skilled, compassionate and respected physicians in Madison practice under our roof. Associated Physicians, LLP is Dane County’s longest-serving independent, multi-specialty healthcare provider. We have proudly served generations of families in Madison and surrounding communities. We provide convenient, comprehensive primary care, specialty care and more all in one convenient location.
Job Type: Full-time
Pay: $17.25 – $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
COVID-19 considerations:
All patients and staff are required to wear a face mask, all patients call from the parking lot to check-in to reduce waiting room volume, majority of staff are fully vaccinated against COVID, and all common surfaces are disinfected several times a day.
Application Question(s):
- Do you have experience with EPIC or other Electronic Medical Record?
Education:
- High school or equivalent (Required)
Experience:
- Reception, Registration or Insurance: 2 years (Required)
Work Location:
- One location
Work Remotely:
Source: Indeed.com
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