Front Office Manager – Timber Ridge Lodge – Lake Geneva, WI

Timber Ridge Lodge & Waterpark is currently seeking a Front Office Manager to join our talented team! This role will be responsible to provide efficient, courteous and quality service to guests according to company standards and procedures. They will also provide: timely reporting of all resort revenues and settlements, maintain associates records and databases, and responsible for the day-to-day operations of the Front Desk.

Our Team is looking for People Pleasing individuals who want to do the following:

• Turn our guest’s ordinary day into an extraordinary day ✨
• Love where they work ✨
• Be appreciated for what they bring to a team ✨
• Learn and grow with a company who truly values it’s people ✨

Benefits:

• Hotel room discounts as low as $49 per night
• Free meals every shift made by our talented culinary team
• Paid vacation days
• Golf, Ski, & Spa discounts
• Flexible scheduling
• Advancement opportunities across the property and United States
• Friendly & fun work atmosphere – Negativity & drama are not welcome here
• Holiday, jury duty, & bereavement pay
• Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
• Recognition programs (aka get paid to celebrate)

Essential Functions:

• Performs Front Desk responsibilities to include greeting guests, performing guest transactions, answering the telephone, processing individual reservations, balancing credit card and cash transactions, and taking accurate messages for guests and management.
• Fully understands the Condominium Documents including the Hotel Agreement and Management Agreement to answer all owner inquiries/complaints/issues.
• Provide budgets/forecasting numbers accurately and on time when requested by Director of Operations and/or General Manager.
• Responsible for a working knowledge of the property management system (SMS Host) and all point of sales systems (SMS POS and SMS Touch).
• Post and verify that room, tax and resort fee have been run on all occupied rooms; check and balance all food and beverage systems.
• Track all group billing by date, person settling account, group code, and room charge total for each group settled.
• Interacts via phone and in person with owners, guests, clients, vendors and associates. Makes independent decisions as necessary relative to hotel operations within guidelines established.
• Completes shift checklist.
• Monitors front desk areas for safety, security, and appearance and reports any injuries, accidents or problems as necessary.
• Works with housekeeping and maintenance departments to assess room status for cleanliness, maintenance and any repair work.
• Responsible for accurate cash control to include keeping cash drawer at a minimum and ensuring that all funds are accounted for and deposits made according to policy.
• Maintain a complete knowledge of and comply with all hotel/departmental policies/service procedures/standards.
• Perform other duties as assigned.

Position Requirements:

• Bachelor’s degree in hospitality management or related preferred.
• Two or more years of experience as a Supervisor/Assistant Manager position in Hotel or Resort.
• Excellent communication and customer service skills.
• Ability to establish and maintain an effective relationship with all department management, staff, personnel and general public.
• Must be cooperative, willing to assist others, dependable, trustworthy and patient.
• Must be able to stand, walk, use hands, and reach for more than half of the normal work day.
• Must work well under pressure.
• Previous supervisory skills required.
• Typing, data entry skills at 40 wpm required.
• Able to work independently, has good judgment, problem solving, and decision-making skills.
• Able to read, write and communicate in English.
• Ability to work a flexible schedule including days, nights, weekends and holidays.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Grand Geneva is an Equal Opportunity Employer.