Compensation: $16.50/hr
Job Description:
Receive high volume on inbound calls for new and existing clients
Help clients find the best therapist for their needs
Ability to document proficiently in fast paced environment on different technical applications
Provide detailed information on all of Thriveworks services and other related inquiries
Direct calls to appropriate departments for further resolution
Enroll new clients in a Thriveworks membership by selling and explaining benefits
Monitor payments entered into EHR system by counselors and independently resolve issues that arise
Protect patients’ rights by maintaining confidentiality of personal and financial information (Adhere to HIPPA laws
Current shifts available are:
M-F 1230pm -930pm EST
Sat- Wed /Sat Shift being 9-6pm and Sun – Wed 8-5pm EST
Benefits:
Thriveworks is growing, so a true career path is at your fingertips
Be a part of a diverse and progressive organization
Brand pride, you truly are helping people
Team environment
401K with 3% employer match
Paid Time Off
Healthcare, Dental, Vision, and life insurance benefits – additional coverage options available such as: Short Term Disability, Long Term Disability, Group Accident Insurance
Professional EAP program for team member & household
Professional development & advancement opportunities
Bonus opportunity actively in the works
Required:
A firm grasp of web-based billing software or Electronic Health Records
Excellent verbal and written communication skills
Some sales experience along with a competitive personality
Professional acumen through action and communication
Must be able to learn new concepts and processes quickly
An above average aptitude with internet/computer use
Energetic, with a positive attitude
True and patient problem solving skills
Must be very detail oriented
Self-driven attitude and ability to work well independently
Solid work history and transferable skills
Experience in high-pressure environments
A commitment to changing schedules outside normal work hours, including weekends
Preferred:
Healthcare experience
Bachelor’s degree preferred or will take equivalent work experience
Experience with Chat functions
1-2 years Experience with medical billing, preferred in the mental health
Experience with billing and claims follow up
Thriveworks is a growing company that provides a challenging and rewarding work environment as well as a culture that promotes open communication and teamwork. Successful employment candidates are expected to embody our Core Values. If you are looking for an exciting and rewarding employment opportunity, apply to Thriveworks today!
This position requires a 90 day probationary period upon hire; offers are contingent on satisfactory criminal background checks and references checks.
Learn more about Thriveworks’ mission and core values at http://thriveworks.com/professional-counseling/mission-and-vision/
Source: Indeed.com
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