Project Service Manager – Nothum – Springfield, MO

Nothum Food Processing Systems is a family-owned, oriented, and operated local business. Celebrating 50 years of business in the Springfield, MO community in 2021 – there has never been a better time to join our team! We are looking for a full-time Project Service Manager to join our team to be the main point of contact between internal departments and customers on major projects to create a seamless and positive experience for our customers.

Primary Function:

• Responsible for managing installation, demonstrations, and testing of new Nothum Food Processing Equipment
• Liaison between Sales, Customers, Engineering, Production, and Service to ensure that all new equipment is delivered and installed exactly as the Customer expects
• Creates and maintains the delivery and installation schedule
• Ensures all customer requests and expectations are implemented into the equipment and that it is designed to perform as promised
• Visits with Customers prior to installations and during installs and testing
• Work with Engineering to develop a set of design submittals and drawings and ensure customers signs-off
• Conduct regular project meetings with project teams and Customer’s representatives
• Ensure proper utilities are in place at the Customer’s facility
• Works with Customers for installation and testing schedule
• Works with Senior Service Administrator to ensure installation technicians are available to install or test equipment
• Works with Parts Department to provide a parts package and list of critical parts
• Delivers OEM manuals, parts lists, etc. to owners
• Works with Service Management to set up PTCU Training
• Works with R&D and Sales for testing and demonstrations
• Ensures installation technicians are available for testing
• Works with shipping to ensure equipment is delivered and picked-up
• Helps coordinate Service, Engineering, R&D, and Sales on special projects
• Other duties as assigned by Service Department Management
• Reports to directly to Service Manager
• Any other assigned responsibility from other members of the executive or senior team

Required Characteristics:

• Professional communication skills with customers and company departments
• Highly organized and efficient use of time; self-motivated and able to stay on task
• Maintain a high level of confidentially
• Servant leadership mentality
• Maintain a clean and safe work environment
• Be willing to ensure a high level of customer service is obtained
• Be a solid foundation for the team
• Able to maintain composure in high-stress situations

Required Education and Experience:

• 3 years Project Management experience
• 3-5 years Industrial Mechanical and Food Processing experience
• Bachelor’s Degree in Project Management or Construction Management
• Highly skilled in MS Office and Google Applications
• MS Project and Procore experience a plus
• Valid Driver’s License and US Passport

Travel Requirements:

• Local
• Domestic >75%
• International >10%

Nothum Manufacturing Company is an equal opportunity employer and does not discriminate based on race, creed, color, religion, sex, gender, pregnancy status, age, national origin, citizenship status, disability, marital status, genetic information, or any other legally protected status.

Nothum Manufacturing offers competitive wages and benefits. We are a family-oriented company, looking for new team members to join our incredible culture! Find out more about our company at our website www.Nothum.com. We also offer 100% paid medical, 100% paid dental, 100% paid vision, 100% paid Life/Disability, PTO, and 401(k) + match!