Dental Patient Support Specialist – Community Health Center of Central Wyoming – Casper, WY

The Dental Patient Support Specialist’s primary duty is to act as a liaison between the provider and his/her patients. In this capacity, the Dental Patient Support Specialist greets patients, updates appropriate information in the Electronic Health Record (EHR), schedules appointments, collects appropriate co-pay/co-insurance amounts, and educates patient about CHCCW available programs (i.e., Lab, Radiology, Ultrasound, Pharmacy, Case Management, Dental, Behavioral Health, and Medical).

Special demands are placed on the Dental Patient Support Specialist. Courtesy, cooperation and the ability to accomplish many detailed tasks

despite multiple interruptions are just a few of the special demands. Attention to numerous details, initiative, and good interpersonal skills are also necessary to perform the duties of this position. The Dental Patient Support Specialist must be able to deal with sometimes difficult patients and relatives and must show tolerance and compassion to patients with special health care needs. All information must be treated as highly

confidential.

Additionally, the Dental Patient Support Specialist must be able to recognize medical emergencies and alert appropriate medical personnel and occasionally assist other health care providers with patients. In summary, the Dental Patient Support Specialist must be diplomatic, yet business like, when confronted with difficult situations, treating patients, providers and fellow staff members with dignity and respect at all times.