Must have a passion for customer service and creating an exceptional guest experience! Our Assistant Managers lead our front of house team on creating an exceptional guest experience and ensuring all EWC Growth Core Values are consistently applied. This is a full time salaried position, with base plus commission on all package sales in Center
- Helps with personnel management, which includes training, scheduling, and coaching associates
- Schedules shifts and helps facilitate weekly or monthly Strut or one on one meetings
- Reviews daily employee timesheets and submits for payroll processing
- Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction
- Administer check-ins and check-outs as required.
- Process guest payments, refunds, and appointment requests as required.
- Organize the Reservation Book based on Guest requests and Associate availability
- Responsible for educating all guests on benefits and savings of Wax Passes and consistency with waxing which will result in package sales.
- Helps develop and implement the store marketing program
- Assists with inventory (retail and COGS) and reviews all inventory counts on a weekly and monthly basis.
- Helps oversee Center maintenance, including cleanliness, safety, and organization
- Onboards and trains all new Guest Service Associates
- Co-Leads Strut sessions with Center Manager
- Responsible for weekly bank deposits and reconciliation of cash received
- Ensure all areas of the Center, including storage room and desk are neat, clean and organized
- Performs other duties as assigned
- Knowledge or Basic Word Processing software
- Knowledge of Computerized Scheduling Systems
- Excellent interpersonal and communication skills including written business communication
- Strong organizational skills
- Ability to operate machinery such as a copy or fax machine
- Ability to problem solve
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at a time
- Medical, Dental, and Vision
- Strong Employee Driven Culture
- Free Uniforms at Hire
- Wellness Programs
- Commuter Benefits
European Wax Center Website
Our Values at EWC Growth
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