Full Time Member Relations Representative / Platform – Novi branch – DFCU Financial – Novi, MI

The Opportunity: Our Novi branch is looking for a full time Member Relations Representative – Platform to join their team. This role will build member relationships by identifying and providing services in a courteous, friendly, enthusiastic and professional manner. Under minimum supervision, following standard policies and procedures, use computer applications to input, interpret and relay financial information to members on an individual basis in the branch environment, including the running of cash transactions.

What You’ll Do:

• Maintain a high level of product knowledge in order to efficiently serve members.
• Provide superior service to prospective and existing members in a timely manner.
• Actively promote and communicate potential financial opportunities.
• Meet individual sales goals.
• Keep current on individual and team sales and service results.
• Process new accounts and daily work accurately and efficiently.
• Use membership data to proactively offer additional products and services to members.
• Accurately process teller transactions in a multitasking environment and maintain cash balancing standards.
• Adhere to branch compliance and security procedures.
• Conduct loan closings.
• Assist co-workers with transactions and procedures.
• Balance daily membership and loan transactions.
• Provide notary services.
• Work in any assigned area of the branch as needed.
• Participate in the branch team development program.

What You’ll Need:

• High school diploma or equivalent.
• One-year goal driven sales experience in a financial institution.
• Demonstrated customer service skills.
• Ability to provide superior service to members on all products, using effective sales skills.
• Willingness to work in fast paced, goal-oriented environment.
• Ability to become an expert in evaluating member needs, while making our member your priority.
• Excellent interpersonal skills, including effective verbal and written communication.
• Consistent positive, cooperative, self-motivated, courteous and professional attitude.
• Ability to verbally communicate appropriately with others, and appropriately respond to criticism from a supervisor.
• Ability to move up to 50 lbs.
• Computer literate, proficient in Microsoft Windows.
• Ability to function as a team player in a dynamic environment.
• Must be self-motivated, flexible and able to organize priorities.
• Willingness and ability to work at any of our branch offices.
• Saturday hours required.
• Additional training and meeting times required; travel may be required.

• 401k plan match, dollar for dollar up to 4%
• 401k additional employer contribution after one year at 5%
• Medical, dental and vision insurance
• Health savings account (HSA)
• Flexible spending accounts for medical and dependent care expenses
• Wellness initiatives and reimbursements
• Pre-paid legal services plan
• Identity protection plan
• Accident supplemental plan
• Short & long term disability plans paid for by company
• Company provided basic life insurance of $50,000 plus supplemental for employee, spouse and child
• Free financial planning assistance
• Numerous fun employee events throughout the year
• Volunteer and community engagement opportunities
• Discounts with local and national companies through DFCU Perks
• New employee breakfast with the President
• Service / anniversary awards
• New employee discounts for company logo wear
• Recognition and awards for outstanding team and individual performance (branch and member service center employees)
• Gain share / bonus program
• Employee referral payouts for recruiting your friends and family
• Paid lunch time
• Cash incentives for obtaining performance goals
• Tuition reimbursement / Education assistance
• Ongoing training opportunities
• Leadership development program
• Paid time off
• Paid holidays (~10 per year)
• Flexible scheduling for students

Equal Opportunity Employer / Disabled / Veterans