Dental Call Center Representative – West 10th Dental Group – Indianapolis, IN

DENTAL ASSISTANTS WISHING TO MOVE TO ADMIN***GREAT OPPORTUNITY***

Our team of dental specialists work hand-in-hand with our general dentists, creating highly- coordinated care in one single location. When you join the West 10th Dental Group family, you gain a team of dental advocates!

We provide opportunities for career advancement and growth for those who seek it.

RESPONSIBILITIES

  • Respond to high volume inbound calls while providing exceptional customer service.
  • Pre-registration New Patients which includes dental insurance verification.
  • Handle rescheduling of appointments, cancellations, patient communication via web. Retrieve after hours voicemail.
  • Monitor schedule to ensure maximum patient appointments and customer satisfaction.
  • Facilitate communication between patients, clinical staff, and other admin staff in a professional manner.
  • Knowledgeable in patient relations, dental scheduling, treatment planning, ADA coding, dental insurance, dental billing, and dental reimbursement, including experience with Dental HMO & Dental PPO plans.
  • Provide accurate patient dental education of financial information and payment options over the phone.
  • Perform general office duties and accept other duties needed/assigned for the practice needs as required.

REQUIREMENTS

  • Minimum 3 years experience in a Dental Practice, DA background is desired.
  • High school diploma
  • Strong computer literacy skills including MS Office.
  • Exceptional customer service skills and professionalism in communications and demeanor.
  • Exceptional attention to detail, organization, and time management skills.
  • Adherence to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records.
  • Ability to work equally and collegiate with others, consistent with a workplace of dignity
  • Desire to work in a call center environment

ABILITY TO CONVERT INQUIRIES INTO APPOINTMENTS.

DESIRABLES

  • Experience with Dental Software, Open Dental experience preferred
  • Fluent in English, Spanish speaking a plus

SCHEDULE & PAY

  • Monday – Friday

BENEFITS

We offer a generous benefits package, which includes medical, dental and vision coverage. We also offer life insurance, short- and long-term disability, FSA accounts, 401k, paid time off, bereavement leave, 6 paid holidays, and an Employee Assistance Program.

CORE VALUES
Do the Right Thing: Removing self-interest from the decision-making process and aligning actions with desired outcomes.

Ownership: Being open to feedback and honest caring communication and taking charge of your career.

Guard our Reputation: Through our actions and concern for patients and the community.

Embrace Growth: Understanding our practice will require EVERYONE to be flexible and adaptable.

Demonstrate Appreciation: Acknowledges coworkers to encourage teamwork, cooperation, and a healthy, positive environment.

Job Type: Full-time

Pay: $16.00 – $21.00 per hour

Schedule:

  • 8 hour shift

Experience:

  • Dentistry: 1 year (Preferred)

Work Location:

  • One location

Company’s website:

  • www.west10thdentalgroup.com

Source: Indeed.com
Click Here To Apply

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