Internal Communication Specialist – AAA Northern California, Nevada & Utah – Walnut Creek, CA

We call our club’s vision, mission, values, and supporting pillars “Our House” because they are the foundation for all that we do. We’re working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. We believe everything you do outside of work adds to who you are at work. We’re working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.

Why Work For Us

• Benefits Medical, Dental, Vision, wellness program and more!

• 401k Matching $1 for $1 company match up to 6% of pay

• Annual Incentive Plan Eligibility to participate in AAA NCNU annual bonus plan

• Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

• Collaborative Environment AAA will value your contribution to providing exceptional service to our members

Summary

The Internal Communications Specialist writes, edits, reviews and oversees release of internal communication documents and programs that support the organization. This individual also edits and enhances internal communication materials, including intranet, newsletters, emails/memos, videos, infographics, virtual meetings and speeches. Additionally, the Internal Communications Specialist reviews and edits essential internal communications prior to dissemination to ensure accuracy, clarity, and appropriateness;ensures a corporate voice permeates messaging to employees and stakeholders, coordinates internal communication efforts with those provided by others who focus on external communications (i.e., marketing communications, investor relations), and works closely with executive management team and departments to keep abreast of company developments and trends.

Essential Functions

• Develop and implement innovative communication and change management strategies to gain adoption for key company initiatives
• Write and edit internal communication products, such as memos, announcements, newsletters, intranet copy, and posters; coordinate production as needed
• Communicate through means that are engaging and easy to use
• Develop clear and concise communications to minimize information overload
• Meet deadlines, prioritize large workloads, maintain strong attention to detail, and uphold brand standards
• Build and maintain partnerships with cross-functional teams
• Ask questions to reveal inter-dependencies that may influence content, approach and timing
• Define objectives and measures and monitor progress against these metrics effectively
• Support planning and implementation of team member events such as town halls and company-wide announcements
• Coordinate and maintain editorial calendar and distribution lists
• Provide training on communication tools and strategies, as needed
• Strong writing and editing skills (syntax, usage, grammar, and punctuation), creative experience a plus

Team Member Qualifications

• You have been in your current position for at least six months

• You are currently not on any form of disciplinary action

• You have not been on any form of disciplinary action in the past six months

• You have discussed your interest in applying for this position with your current manager

Knowledge/Skills/Abilities

• Communication: Ability to convey information to another effectively and efficiently. Business managers with good verbal, non verbal and written communication skills help facilitate the sharing of information between people within a company for its commercial benefit.
• Writing: Ability to communicate thoughts and ideas in a readable form.
• Editing: Selecting and preparing written, visual, audible and film media used to convey information. Involves correction, condensation, organization to produce correct, accurate, and complete work.
• Media Expert: Well versed in videos (filming, recording and editing) and infographics (image selection and creation). Strong knowledge and understanding of current trends in digital media/social media.
• Technology: Proficient in Google Workspace, Microsoft Office Suite, and intranet and content management systems.
• Presentation: Delivering effective and engaging presentations to a variety of audiences with ability to persuasively get a message across to the listeners.
• Process Management: Proficient in administrative activities aimed at defining a process, establishing responsibilities, evaluating process performance, and identifying opportunities for improvement.

Education & Experience/Licenses & Certification

• Bachelors degree in Communications, Journalism or design discipline (Preferred)
• 5+ years internal communication experience working with employees and executives (Preferred)
• Working knowledge of MS Office and/or Google Workspace (aka G Suite). Photo and video-editing software (Preferred)