Ascend Learning is a national leader in data driven, online educational solutions for learners, educators and employers in high-growth, licensure-driven professions spanning healthcare, fitness and wellness, skilled trades, insurance and financial services. We are passionate about accelerating learning while impacting job readiness, employment success and employee retention with the belief that our work changes lives.
Our culture is intentionally results-driven and selfless with a relentless focus on our customers. We believe in trust, transparency, freedom and responsibility with a commitment to meritocracy, inclusion and diversity of thought. Continual investment in our over 1400 employees is also a core principal realized through ongoing professional development and providing opportunities to grow, develop and lead. Ascend Learning is headquartered in Burlington, MA with additional office locations and remote workers in cities across the U.S. and in the U.K.
Since 1987, the National Academy of Sports Medicine (NASM) has set the standard in certification, continuing education, solutions and tools for health and fitness, sports performance and sports medicine professionals. NASM has pioneered evidence-based health and fitness solutions that optimize physical performance and allow individuals to achieve a variety of fitness activity goals.
Position Summary :
The purpose of this position is to drive the revenue and client retention goals of the company’s Health Club Channel as well as establish long-lasting customer relationships with influential points of contact and decision makers.. This is accomplished through the onboarding and continual development of club partnerships, with the primary intention of driving sales of B2B SaaS solutions for club operators and fitness education coursework and credentials for club staff. The CPAM will serve as the relationship lead while collaborating with internal departments to assist in the facilitation of client and company deliverables.
Beginning with account set up and onboarding, the responsibilities of the Club Partner Account Manager will include processing purchase orders and payments, product delivery, technical assistance , and Gymternship, marketing, training and best practice support. This position will work closely with the CAM Manager and requires a deep understanding of the needs of the health club market to drive client engagement, high satisfaction and retention rates while developing creative solutions, best practice strategies and KPIs. The CPAM also aids internal departments by collecting information and assisting in the processing and analysis of client data and complaint trends.
Responsibilities:
- Operate as the lead point of contact for all matters specific to health club partner accounts
- Provide support for relevant initiatives such as Club Partnerships, ClubConnect, Sell-Through of Certifications and Specializations, Gymternships, Marketing, Live Events, Product Development and Provider Applications
- Grow revenue and lifetime value from the sell-through of products and services that match client wants and needs
- Develop strong collaborative results-oriented relationships with account stakeholders to ensure effective implementation of solutions and partnership deliverables
- Oversee customer account management, including renewal negotiation of contracts and agreements to maximize profit
- Lead live demonstrations and client onboarding training
- Provide general customer and technical support
- Ensure the timely and successful delivery of solutions according to customer needs and objectives
- Keep accurate records pertaining to account details
- Develop and maintain both internal & external resource documents
- Maintain updated knowledge of company products, services, and enhancements
- Collaborate with internal teams on client retention, billing, and ongoing client-need fulfillment
- Prepare various monthly reporting for internal and external use
- Assist with challenging client requests, resolving complaints and/or escalations as needed
- Act as a client advocate with focus on identifying areas of opportunity and improving the customer experience
- Assist with various administrative & support tasks.
Education & Experience:
- College degree (bachelor’s preferred) or equivalent work experience required
- 3-5 years of sales, account management, or customer service related work (health and fitness experience a plus)
- Ability and proven track record of sales production, relationship management and performance success
- Experience delivering client-focused solutions to meet and exceed customer needs
- Solid experience with CRM software and Microsoft Office Suite preferred
Skills & Abilities:
- Strong business relationship building skills and track record of success
- Proficient collaborator with internal and external stakeholders
- Proven high performer and results driver
- Process oriented with strong attention to detail and effective record-keeping using company systems
- Technical proficiency on ClubConnect, NASM and AFAA products and services
- Understand fitness facility management and the unique needs of fitness professionals and facility coordinators/managers/owners
- Ability to access and use Google online assets (e.g. Docs and Sheets) and general Microsoft Office applications (email, Word, Excel, Power Point, etc.).
- Excellent listening, negotiation and presentation abilities
- Critical thinking and problem-solving skills
Other Requirements (Travel, shifts, physical demands, etc.):
- This position will include travel for industry related live events and in-person facility visits.
Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.
Source: Indeed.com
Click Here To Apply
