Assistant General Manager – Homewood Suites by Hilton Champaign-Urbana – Champaign, IL

Do you possess a commitment to excellence and the drive to make a positive difference in everything you do? Are you looking for a great company that has great benefits, offers great pay, and has an amazing support team? Then we would like to talk with you! MCR believes in empowering our hotel managers with the values, tools, and resources necessary to achieve success for our owners, associates and 100% satisfaction for our guests.

We currently have an exciting opportunity for an Assistant General Manager at our Homewood Suites by Hilton Champaign-Urbana and are actively looking to meet the best and brightest talent that the hospitality industry has to offer. We would welcome the opportunity to speak to you regarding this position as well as to answer any questions you might have regarding the company.

Our Company

MCR is the fifth largest hotel owner-operator in the United States with a $2.0 billion portfolio of 85 premium-branded hotels across 26 states and 67 cities, including 50 Marriott properties, 30 Hilton properties, The High Line Hotel in downtown Manhattan, and the TWA Hotel at John F. Kennedy International Airport in New York City. The company’s innovative approach to guest services and unparalleled attention to detail are redefining the hotel experience and earning recognition from publications including The New York Times, The Wall Street Journal, Condé Nast Traveler and Travel + Leisure. MCR is an equal opportunity employer of more than 2,500 associates and is dedicated to providing an integrity-driven, merit-based working environment. Consistently honored with excellence awards, the company was named one of the United States top owners in 2018 by Hotel Business. For more information on MCR, please visit www.mcrhotels.com.

Responsibilities

Understand and assist General Manager with basic accounts payable/accounts receivable functions, along with P&< analysis and budgeting.
Control costs at same time as protecting the assets of the hotel.
Turn in all paperwork in a timely manner with precision and exactness.
Responsible for daily, monthly, and annual property cash handling procedures, deposits, and security.
Ensure any irregularities are recorded in appropriate locations and brought to the attention of the GM and/or corporate;
Create and maintain a strong team with great cohesiveness.
Under the direction of the General Manager, effectively hire, train, and hold accountable the entire staff of the hotel.
Ensure Brand and MCR standards are met and documented to brand standards.
Motivate team to drive revenue.
Understand sales effort within the market and drive both Occupancy and ADR.
Understand the workings of a hotel. Deliver a consistently clean and well-maintained hotel.
Effectively execute and maintain all front desk, housekeeping, maintenance, and F&B logistics.
Demonstrate brand citizenship by maintaining compliance with all required brand standards, behaviors, hallmarks and license agreement mandates. This includes passing all brand Quality Assurance Audits and Local Inspections.
Drive improvement in guest satisfaction goals. Collaborate with hotel team members to establish and implement services and programs that meet or exceed guest expectations.
Interact with guests, solicit feedback and build relationships. Effectively respond to guests regarding service challenges
Use technology platforms to drive guest experience scores
Work with General Manager to achieve brand and MCR goals (daily, monthly, and annually).
Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotel’s or owner’s policies and procedures and regulatory requirements. This includes on-going hotel inspections and maintaining records to company and brand standards.
Enhance the hotel’s reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.

What We Offer

· We offer medical, dental, and vision insurance to our team members

· 401(k) Retirement plan – MCR will match a percentage of what you invest into your retirement

· Paid vacation and sick time

· Incentive-based bonuses

· Throughout your career with MCR we will ensure your success by providing training and career growth opportunities

Requirements

· Minimum of 1-year experience as a manager in the hotel industry required.

· Experience with the Hilton Brand strongly preferred.

· Must be highly motivated, self-directed, with strong initiative and desire for achievement.

· Exceptional customer service skills required.

· Must possess strong computer skills.

· Excellent communication and presentations skills required.

· Must be a leader, a driver, and guest service oriented

The Company and its corporate affiliates are Equal Opportunity employers. The Company and its affiliates do not discriminate on the basis of race, color, sex (including pregnancy and gender identity), religion, national origin, sexual orientation, transgender status, age, family or marital status, genetic information, military or veteran status, disability, or any other legally protected status, activity, or characteristic.

Job Type: Full-time

Benefits: