IT Help Desk Technician – Landmark Recovery – Scottsdale, AZ

IT Help Desk Technician

We’re looking for a Help Desk Technician who is excited to join our passionate, authentic and courageous team. We’re uncompromising in the pursuit of excellence: our core values are more than just words on a page – we live and breathe them. To work at Landmark Recovery is to make a promise to help our patients achieve their wildest dreams. Our mission is to unlock human potential and save a million lives over the next hundred years.

Landmark Recovery operates Residential Treatment Programs for individuals with Substance Abuse Disorder. We seek not merely to restore sobriety, but to transform our patients’ worlds from a state of everlasting darkness to vibrant technicolor. We believe that treatment is local, individualized, holistic and relational. We’re currently in several states and are rapidly growing nationally. Learn more at https://landmarkrecovery.com/.

We are seeking a Help Desk Technician for our Home Office (Headquarters) location.

Summary

Our successful Help Desk Technician candidate will be an organized, efficient, proactive and responsive self-starter. They’ll be authentic and passionate, demonstrating strong collaboration skills with a can-do attitude that can be observed and felt in a positive way by co-workers and users.

The most successful candidates will have some capacity with being entrepreneurial and nimble, as we are always developing new approaches throughout the business. They’ll flow well with what others call stress and be comfortable with addressing differences and conflict while simultaneously also humble and eager to receive and integrate feedback. They’ll demonstrate healthy and motivating ways of giving feedback as well. They’ll demonstrate bringing great care, integrity, and customer service to all they do.

Responsibilities

Provide IT support for 500 remote employees in over 10 remote sites
Assist users with computer, smart phones, printers, and Network issues
Answer and manage all IT support issues using company’s ticketing system while meeting service level objectives
Configure computers on site and remotely while installing all necessary software and drivers to meet needs
Liaison with vendors that offer business applications for escalations
Research, Develop, Test, Implement and coordinate new IT projects
Work with sites to setup and deploy new computers and join to the network
Make recommendations for future upgrades
Other duties as assigned

Qualifications

High School Diploma or equivalent is required.
Having or working towards a college degree or professional certification is preferred.
1-2 years of experience in IT support (Required)
1-2 years of experience managing a queue or phone calls or tickets (Required)
Strong customer service skills
Thorough understanding of computing and general interest in learning IT systems
Experience working with CRM, EMR, Billing, accounting, asset management software
Working knowledge of Office365, SharePoint, Ondrive,
Experience in assisted living or drug recovery industry (Preferred)
CompTIA A+ certification (Preferred)
Network certification (Preferred)

Full-time position begins on October 26th.

The IT Help Desk Technician will be at our Home Office (Headquarters) in Scottsdale, AZ.

Compensation is $37-45k + Benefits (Vision, Medical, Dental, Life, 401K, Paid Time Off, Family Leave).

Work Schedule:

Must be available 6a-6p

Shift 1: 6a-3p

Shift 2: 9a-6p

To apply, please email recruitment@ landmarkrecovery.com the following information:

1) A passionate and honest cover letter that includes why you are interested in this position and our mission, what you feel is special about yourself, why you are the right person for this job and our organization, a description of your most relevant experiences and salary expectations

2) A current resume

3) Links to your social media profiles, such as LinkedIn, if you have them

At Landmark Recovery, we believe diversity is a strength. We seek talented, qualified employees regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. We are proud to be an Equal Employment Opportunity Employer.

We respect the time and energy it takes to apply for the next step on your career path, so we will make every effort to contact you quickly after receiving your application. Thank you for your consideration and interest in working with us at Landmark Recovery.

Job Type: Full-time

Pay: $37,000.00 – $45,000.00 per year

Benefits: