Customer Service Representative – Aperture Credentialing – Louisville, KY

Customer Service Representative

Aperture Credentialing, LLC is the largest and most reliable healthcare provider credentialing company in the nation. With more than 20 years of experience, you can rely on our market leading operational and financial scale. We are capable of credentialing a wide variety of providers and facilities. We are 100% compliant with URAC, NCQA, CMS and state driven requirements. Meaningful performance and service level guarantees provides transparency to workflow and standards.

We are currently seeking an experienced Customer Service Rep to join our team in Louisville, Kentucky

Primary Responsibilities

• Use professionalism/courtesy when representing Aperture in all external communications to primary sources and practitioner offices
• Phone verification and follow-up required
• Provide professional and friendly attitude and can quickly develop a rapport with customers over the phone
• Must be able to demonstrate strong influencing and closing skills
• Other duties as assigned

• Proficiency with using computers (keyboard, mouse actions), and Microsoft Word, Excel, Outlook
• Ability to independently manage a variety of projects and tasks simultaneously to meet the organization’s business objectives
• Experience with credentialing or healthcare operations, and/or knowledge of HIPAA, NCQA, or URAC is a plus
• Strong verbal, written and interpersonal skills
• Use computers (keyboard / mouse actions) and Microsoft Word, Excel, and outlook

• Detail-oriented and able to independently manage a variety of projects and tasks simultaneously to meet the organization’s business objectives
• Excellent interpersonal, written, and oral communication skills
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 10 pounds.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk and reach with hands and arms.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

• High school diploma or equivalent

What we offer you:

• 18 PTO days and 8 paid holidays per year
• 401(k) with company match, 100% vested immediately
• Health / vision / dental insurance with no waiting period

All employees must pass a criminal background check, be eligible to participate in a state or federal healthcare program and pass a pre-employment drug screen.