Client Account Manager – Billing – Ascend Learning – Leawood, KS

Ascend Learning is a national leader in data driven, online educational solutions for learners, educators and employers in high-growth, licensure-driven professions spanning healthcare, fitness and wellness, skilled trades, insurance and financial services. We are passionate about accelerating learning while impacting job readiness, employment success and employee retention with the belief that our work changes lives.

Our culture is intentionally results-driven and selfless with a relentless focus on our customers. We believe in trust, transparency, freedom and responsibility with a commitment to meritocracy, inclusion and diversity of thought. Continual investment in our over 1400 employees is also a core principal realized through ongoing professional development and providing opportunities to grow, develop and lead. Ascend Learning is headquartered in Burlington, MA with additional office locations and remote workers in cities across the U.S. and in the U.K.

ATI Nursing Education, a division of Ascend Learning is the leading provider of online instruction, remediation, analytics, and consulting solutions for nursing programs. Founded in 1998, ATI uses progressive data analytics and compelling content to help nursing students master core content, develop into practice-ready nurses, and succeed on the NCLEX. Together with nursing schools, we’re preparing the next generation of nurse leaders, ready to provide skilled and safe nursing care in a rapidly changing healthcare marketplace. Currently, ATI works with 20,000+ nurse educators, 2,500 nursing programs, and 225,000+ students.

ATI is hiring a Client Account Manager (CAM) for their billing team. The billing CAM is primarily responsible for invoicing and reporting activities as it relates directly to revenue. This position is responsible for the set up and maintenance of all organizational products, pricing and promotions. The billing CAM is also responsible for accurate billing, general support and processing refunds.

Responsibilities:

• Set up and maintain products, pricing and promotions for new and existing clients.
• Create client invoices while adhering to special statement handling for specific clients.
• Maintain and enter monthly billing into billing system.
• Respond to customer inquiries, accept/enter payments from customers and facilitate customer returns.
• Input daily activities and orders into CRM.
• Review and interpret incoming contracts.
• Analyze quarterly and yearly revenue reports to ensure forecasting accuracy.

Education and Experience:

• Bachelor’s degree or equivalent preferred. High school education or equivalent required.
• 2-3 years of experience in billing operations (preferred), account management or sales support

Skills and Abilities:

• Critical thinking and analytical skills
• Technical aptitude
• Excellent collaboration, teamwork and customer service skills
• Proven organizational skills and time management skills
• Strong attention to detail

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.