Requisition No: 50142

Agency: Department of Health


Position Number: 64085705

Salary: $36,467.60

Posting Closing Date: 12/20/2018

Department of Health

Division of Medical Quality Assurance

Bureau of Enforcement

Investigative Services Unit – Miami Field Office


*Internal Agency Opportunity*

Full-time Career Service Position

Salary: $36,467.60

Are you excited about making a difference in public service? The Investigative Services Unit is looking for a positive, enthusiastic and high energy person to join our team. Accept this challenge and you will find yourself at the forefront of health care regulation.

Our staff is dedicated to protecting the people of Florida. Our mission is to protect, promote & improve the health of all people in Florida through integrated state, county, and community efforts. You can help fulfill that mission. This position requires a great deal of computer experience as well as excellent written and verbal communication skills. In addition to regularly assigned duties the person selected for this position will be expected to participate on process improvement teams and offer productive feedback. We strive to maintain continued improvement through innovation, collaboration, accountability, responsiveness and excellence.

The Florida Department of Health, Division of Medical Quality Assurance (MQA) serves the public by licensing qualified health care providers, enforcing standards among licensees and facilities, and informing licensees and the public. If you have a desire to serve the people of Florida, a career with MQA allows you to do so while enjoying generous benefits including:

  • Ten paid holidays and paid annual and sick leave
  • Health, life, dental, vision, and other supplemental insurance options
  • Retirement options to fit your specific needs
  • Up to eighteen hours per year of free tuition at Florida public universities through the State Employee Tuition Waiver program
  • Opportunities for professional growth


Incumbent serves under the direction of a manager/supervisor conducting complex medical quality assurance investigations relating to alleged violations of the practice acts/rules under the jurisdiction of the Department.

  • Investigates complaints of alleged malpractice among medical health care boards.
  • Initiates subject notification procedures.
  • Reviews and analyzes complaint documents/information.
  • Prepares subpoenas to obtain medical records and other pertinent documents.
  • Reviews and analyzes medical/hospital records, court records, lab reports, peer review records and other pertinent records.
  • Contacts and interviews complainants, witnesses and subjects.
  • Coordinates investigative activity through legal counsel as requested or directed.
  • Prepares comprehensive reports of final, supplemental and probation investigations.
  • Coordinates investigations with federal, state and local law enforcement officials and regulatory agencies as requested or directed by supervisor/manager.
  • Coordinates and assists department legal/board staff regarding administrative hearings, subpoena service, administrative complaints, final orders and disciplinary enforcement requests.
  • Testifies and/or presents evidence at administrative hearings, depositions or trials.
  • Serves as member of the prosecution team as directed.
  • Develops and maintains up-to-date professional contacts with risk managers, hospital administrators, nursing directors and other health care providers.
  • Assists in allied health investigations as needed, participates in in-service training of medical investigative staff, conducts inspections, drug profiles and undercover investigations and serves as a mentor to new investigators, as directed.
  • Answers public inquiries, makes referrals, make public speaking engagements, make professional contacts, and promote the goals and mission of the Department including participation in Sterling related activities and events.
  • Performs other related duties as required.


Knowledge of computer data bases, to include Word, Excel and Outlook; laws, legal codes, court procedures and government rules & regulations. Skill in reading and writing; investigating and researching. Ability to understand sentences and paragraphs in work related documents; effectively manage time; communicate effectively, verbally and in writing; make sound judgments; write detailed narrative investigative reports; interpret, understand and apply applicable rules, regulations and policies and procedures; ability to maintain strict confidentiality; ability to pass a thorough background investigation. Incumbent must be able to drive a state-owned vehicle for more than two-hours and greater than 100 miles per day, and to navigate the roadways and find street addresses using road maps or Internet street search programs to perform inspections at healthcare-related business establishments and facilities.


  • Bachelor’s degree from an accredited college or university in a related field of study; AND
  • 1 year of professional experience from one of the below. Social work, human relations, personnel, education, counseling, affirmative action, equal employment opportunity, claims adjusting, auditing, financial examining, resource protection, one of the physical or natural sciences, working as a licensed healthcare professional regulated by the Division of Medical Quality Assurance, regulatory inspections, regulatory work as a paraprofessional or higher, investigative work, law enforcement, working in the juvenile or adult criminal justice system.
  • Professional experience as described above can substitute on a year-for-year basis for the required college education. (5 years total professional experience).
  • 1 year of investigative experience.
  • Must have a valid Florida State driver s license, satisfactorily complete a background investigation, fingerprinting, and participation in direct deposit are requirements for employment.

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When completing the online application, all gaps of employment or education greater than 90 days starting from high school must be explained (approximate date, month and year) identifying company name or if unemployed. Incomplete applications will not be considered. It is unacceptable to use the statement “See resume” in place of work history.

*All applications for employment must be received via the People First System.

*NOTE: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process..*

This position requires a security background check and/or drug screening and participation in direct deposit.

This position requires fingerprinting and a security background check. You will be required to provide your Social Security Number in order to conduct this background check. Successful completion of a drug test is a condition of employment for safety- sensitive positions.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the DOH in advance to allow sufficient time to provide the accommodation.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

Only U.S. citizens and lawfully authorized alien workers will be hired.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbent may be required to work during or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or to perform other emergency. Duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

To Apply to this Job, Please go to the website address given in the source.