Call Center- LVN/RN – Next Level Urgent Care – Houston, TX

Job Title: Clinical Communications Advocate-Call Center, LVN

Department: Clinical Administration

Reports To: Communication Director

FLSA Status: Non-exempt

Purpose:

The primary purpose of the Clinical Communications Advocate, LVN/RN position is to provide and coordinate a variety of tasks associated with patient and customer service. The LVN/RN is expected to use clinical knowledge, within the scope of practice, to answer clinical questions and alleviate calls transferred to providers. The Clinical Communications Advocate, LVN/RN will be handing all inbound calls during the hours of 8:30am to 9pm.

Job Duties and Responsibilities

Answer inbound calls for all clinic locations, as well as promptly responding to email inquiries.
Advises patients of available services.
Schedule patient visits to appropriate clinic locations and communicating pertinent

information regarding their appointment and preparation.

Ensures all customer inquiries, whether by phone or email, is documented and transmitted

in a concise and timely manner, when applicable.

Ensures customer satisfaction is obtained by answering questions, resolving issues

and using proper phone etiquette.

Responsible for the security and confidentiality of medical records by following

HIPAA protocol.

Other duties as assigned.

Desired Qualifications

Minimum of two years of LVN or RN experience in an Urgent Care or Emergency setting.
The ability to handle large call volume.
Knowledge of personal computers and various software programs (Microsoft Office, Centricity).
Clear verbal communication skills.
Outstanding customer service skills.

Schedule