Job Title: Clinical Communications Advocate-Call Center, LVN
Department: Clinical Administration
Reports To: Communication Director
FLSA Status: Non-exempt
Purpose:
The primary purpose of the Clinical Communications Advocate, LVN/RN position is to provide and coordinate a variety of tasks associated with patient and customer service. The LVN/RN is expected to use clinical knowledge, within the scope of practice, to answer clinical questions and alleviate calls transferred to providers. The Clinical Communications Advocate, LVN/RN will be handing all inbound calls during the hours of 8:30am to 9pm.
Job Duties and Responsibilities
- Answer inbound calls for all clinic locations, as well as promptly responding to email inquiries.
- Advises patients of available services.
- Schedule patient visits to appropriate clinic locations and communicating pertinent
information regarding their appointment and preparation.
- Ensures all customer inquiries, whether by phone or email, is documented and transmitted
in a concise and timely manner, when applicable.
- Ensures customer satisfaction is obtained by answering questions, resolving issues
and using proper phone etiquette.
- Responsible for the security and confidentiality of medical records by following
HIPAA protocol.
- Other duties as assigned.
Desired Qualifications
- Minimum of two years of LVN or RN experience in an Urgent Care or Emergency setting.
- The ability to handle large call volume.
- Knowledge of personal computers and various software programs (Microsoft Office, Centricity).
- Clear verbal communication skills.
- Outstanding customer service skills.
Schedule
- Weekend only (Friday- Sunday)
- 12 hour shifts
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 12 hour shift
- Weekend availability
Work Location: One location
Source: Indeed.com
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