K2 Dental Arts is looking for a remote customer service representative with a problem-solving attitude and professional communication skills. You problem-solve dentists’ most sensitive case issues with empathy and tact to give patients beautiful smiles. Founded in 2013, K2 has ranked on the Inc 5000 list of fastest-growing companies four years in a row and we are looking for an eager and ambitious new team-members to join the growing team.
Responsibilities
- Speak with dental practices directly via phone, email, chat, to understand their key concerns and explain the issue to team members as needed
- Problem-solve clients’ clinical case issues with your team members and concisely relay the solutions to the clients
- Manage clients’ cases and facilitate communication among multiple stakeholders
- Quickly access reference materials to analyze and determine appropriate responses to phone and email inquiries
- Document and update customer records based on interactions
- Perform some work in the billing and administrative departments of the company to develop a holistic view of the business
- Learn in-depth how to operate the technology that is changing dentistry and apply this knowledge to provide solutions to clients’ problems
Requirements
- High school diploma required. Bachelor’s degree or dental lab experience preferred
- 1-2 years customer service experience
- Demonstrate a strong customer service attitude rooted in empathy
- Pro-active communication skills and ability to follow up on required input from others
- Extremely detail-oriented and organized, able to meet multiple deadlines and work on multiple customer service cases at the same time
- Ability to understand clients’ key concerns, ask follow up questions and record and relay detailed information internally to team members and externally to clients
- Ability to coordinate with multiple stakeholders and perform in a fast-moving work environment
- Good judgement to evaluate and respond to the needs of each client
- Collaborative, professional demeanor with strong team player skills
- Working knowledge of common computer applications such as word processing, spreadsheets, email systems
- Dental or technical knowledge is not required but expected to be learned for the position
- A secure home office environment that is free from background noise and distractions is necessary
- Internet connectivity requirement for remote positions: K2 requires that you have high speed broadband cable or fiber internet connection with minimum upload/download speeds of 5Mbps/35Mbps. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. Your internet must come from a wired connection (not a wireless hotspot). K2 reserves the right to request proof of your internet provider, speed and service package.
Salary and Benefits
- Work from home
- Salaried: $49,000 – $50,000
- 8 paid holidays
- 10 vacation days with opportunity to increase each year
- Dental, health, vision and life insurance
- 44 hours per week; 1-hour break per day
- Work hours: 9am-6pm EST (Mon-Thu) and 9am-5pm EST (Fri) (full time)
Job Type: Full-time
Pay: $49,000.00 – $50,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- Monday to Friday
Work Location: Remote
Source: Indeed.com
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