Customer Service and Order Entry Specialist – Altus Spine – West Chester, PA

Altus Spine, located in beautiful West Chester, PA., is a global medical device technology company focused on providing the highest quality design and manufacturing of spinal implants and instrumentation. Altus offers an extensive portfolio of surgical systems to facilitate minimally invasive surgery (MIS), complex spine correction, and degenerative procedures. Continuous development and dedication to delivering inventive solutions and unprecedented quality drives Altus’ commitment to the medical community. We invite you to become a member of an organization that has established an outstanding reputation for quality and excellence. Highly competitive wages, a state-of-the-art-facility, an emphasis on work/life balance, career advancement, a team-centered workplace culture, and the opportunity to be your best is waiting for you at Altus Spine.

What we offer:

• Medical / Dental / Vision Benefits
• Personal Time Off (PTO)
• Holiday Pay
• Tuition Reimbursement
• Relocation Expenses
• Participation in company 401k plan
• Onsite Educational Seminars

Essential Functions:

• Prepares manual deposits. Deposits all checks on a daily basis after applying the payments against AR. Reconciles all bank accounts daily.
• Prepares, reviews and mails monthly customer statements.
• Posts customer payments by recording cash, checks, and credit card transactions.
• Posts revenues by verifying and entering transactions.
• Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and customers.
• Resolves customer accounts by examining payment plans and payment history to determine if collection letters need to be sent out on delinquent accounts.
• Summarizes receivables by maintaining invoice accounts, coordinating monthly transfer to accounts receivable account, verifying totals, and preparing reports.
• Assists other finance areas such as accounts payable and sales commissions.
• Runs open order report monthly and advises on back orders and clears old purchase orders.
• Maintain and develop positive business relationships with a customer’s key personnel involved in or directly relevant to a logistics activity.
• Develop an understanding of customers’ needs, and take actions to ensure that such needs are met to avoid back orders and disruption to customers
• Assess and address customer complaints in a timely manner.
• Address back orders on a daily basis
• Confirm scrub receipts and close out cases in GSS in real time.
• Daily and direct communication with customers and sales reps regarding any shortages and options. Communicate same with Purchasing.
• Correct any discrepancies with sales reps, hospital purchasing, sterile processing department managers
• Liaise with distributors, and hospital staff on any pertinent issues

Education and Experience:

• Three (3) + years of customer service and order entry work experience.
• Three (3) + years of general bookkeeping or related work experience.
• Associates Degree preferred.
• Knowledge of MS Office Word, Excel, Outlook, Access, and Project (or similar products) is required.

Skills and Competencies:

• Must possess excellent customer service skills, attention to project detail and the development of alternative plans to ensure satisfactory deliver of supplies, material, and equipment in accordance with contract terms.
• Effective verbal, written, and client management skills
• Strong time management and organization skills
• Ability to work accurately and effectively under tight deadlines
• Ability to Work independently as well as with teams
• Ability to demonstrate good common sense and sound judgment
• Ability to maintain confidentiality

Altus Spine is proud to be an Equal Opportunity Employer. Altus Spine does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.

Altus Spine is an Essential Business and aggressively hiring during COVID-19

Make Our Mission Your Mission!

Preferred

• 3 year(s): General bookkeeping