Job Title: Claim Support Evaluation Specialist
FLSA: Non-Exempt
This position is TEMPORARILY remote due to COVID-19. Once the executive decision is made to return to our office space, you will be required to report to the physical location. We are also mandating remote employees have a minimum internet speed of 10 Download/5 Upload to be eligible for hire.
About Team and Tech:
We are a Veteran-owned company that supports a cluster of companies working directly with Veterans to help them maximize their VA disability compensation. We assist by helping these Veterans with the critical documentation and medical records-gathering process. Our mission is to provide 5-star operational, administrative and technical support to OUR veterans through accurate, timely and caring services.
Job Summary
Are you looking for a role where you can change people’s lives? Do you want to help Veterans obtain the benefits they have rightfully earned? Our company is experiencing rapid growth and we are seeking an experienced CLAIM EVALUATION SUPPORT SPECIALIST!
Essential Duties & Responsibilities:
- Uploading eBenefits screenshots from VIAA Forms assigned.
- Rename documents using the naming conventions.
- Utilizing software, databases, scripts, and tools appropriately.
- Review documents to ensure they are correct and legible.
- Review and calculate points for the Rating Breakdown Letter if it’s necessary.
- Label documents with header if needed.
- Follow up to obtain corrected credentials.
- Follow up with Bad VIAA’s received.
- Complete the correction forms.
- Adhering to all company policies and procedures
Required Skills & Competencies:
- Exceptional customer service, active listening, and verbal and written communication skills.
- Understanding of company products, services, and policies.
- Proficiency with computers, Microsoft Word, Excel and PDF; especially with CRM software.
- Strong time management and decision-making skills.
- Adaptability and accountability.
- Proficiency in the English language is a MUST. Speaking and writing skills must be above average.
Required Education:
- High School Diploma or equivalent.
- More education or experience may be preferred.
Job Type: Full-time
Salary: $8.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Overtime
Experience:
- Call Center: 1 year (Required)
Language:
- English (Required)
Work Remotely:
- Temporarily due to COVID-19
Source: Indeed.com
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