**must have a compact state RN license**
Job Summary:
Responsible for phone triage of symptom-based calls from patients, members or employees. The Nurse assesses the patient’s needs, clinical symptoms, follows symptom-based protocols and gives appropriate clinical advice per nationally-recognized guidelines. Provide referral to primary providers, specialists, healthcare facilities, and community resources as appropriate. Provide telephone education and counseling to callers regarding a variety of health-related topics. Document in client’s Electronic Health Record (EHR) as appropriate.
Essential Duties and Responsibilities:
- Promptly answers telephone inquiries regarding caller needs through listening and asking open-ended questions.
- Conducts sound nursing assessments and offers alternatives following established nationally-recognized clinical guidelines.
- Thorough, concise documentation of all calls with adherence to confidentiality agreements and policy and procedure.
- Attends staff meetings, required training, and continued education opportunities specific to call center.
- Reports unusual calls or variances to established policies and procedures to Manager or Supervisors.
- Completes bi-annual competencies and self-performance evaluation with outlined goals and objectives.
- Maintains current knowledge bases regarding practice issues and actively seeks opportunities to enhance same.
- Promotes sense of pride in center and positive interpersonal relations among all team members.
- Independently seeks out guidance/assistance as needed.
- Displays competency in assessing the health needs of populations across the continuum of life (newborn to 100+ years of age).
Amalgamated Life Insurance Company, Inc. Job Description
- Additional responsibilities include but are not limited to: network referral, order intake, and assistance with Call Center Representative calls as appropriate to maintain service levels.
Education and/or Experience:
- Concurrent RN licensure in state of residence, active and in good standing.
- RN licensure from a compact-licensed state, active and in good standing.
- ADN degree.
- Minimum of 2 years of clinical experience in acute or ambulatory care.
- Current CPR certification required.
Knowledge and skills:
- Superior nursing process skills.
- Excellent clinical acumen.
- Exceptional nursing documentation.
- Health education counseling skills.
- Knowledge of basic community services.
- Understanding and use of clinical systems, including triage software and EHRs.
- Pleasant telephone manner.
- Positive, enthusiastic, helpful personality.
- Organized, able to set priorities.
- Works effectively with minimum supervision.
- Works well as a team member.
- Ability to learn various software programs necessary to complete duties.
Physical Demands:
- Ability to work in a limited space.
- Lifting up to 25 lbs. on occasion.
Work Environment:
- Office or home office that is HIPAA compliant.
- Reliable high speed internet a must.
Job Types: Contract, Full-time
Pay: $18.10 – $40.00 per hour
Physical setting:
- Telehealth
Standard shift:
- Day shift
- Evening shift
- Night shift
Weekly schedule:
- Monday to Friday
- No weekends
- Rotating weekends
- Weekend availability
Experience:
- Nursing: 4 years (Required)
- Telephone Triage: 1 year (Required)
License/Certification:
- Compact State RN License (Required)
Work Location: Remote
Source: Indeed.com
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