Manager, Therapy Services
The Manager of Therapy Services is responsible for therapy department management, delivery, and coordination of services provided in an age-appropriate manner, consistent with the principles and practices of applicable therapy practice acts of the state where the hospital resides, the professional code of ethics, and the policies, procedures and guidelines of Post Acute Medical. The Manager of Therapy Services assists the DOR in therapy department/administrative responsibilities and other related duties as assigned or requested. The Manager of Therapy Services is responsible for direct patient care for the population served in the inpatient or outpatient therapy setting(s). This is an exempt position.
RESPONSIBILITIES
- Implements and monitors process improvement, program outcomes, and patient satisfaction; ensures team involvement in and education about projects.
- Provides input to assist with effective preparation and monitoring of program budgets.
- Assesses the team program delivery and identifies opportunities for new program development.
- Demonstrates support and provides assistance in marketing effort.
- Participates in the development and implement of activities related to designated team.
- Attends patient care conferences when requested by the Director of Rehab to monitor team participation and effectiveness of the process.
- Provides clinical and/or administrative services appropriate to license/certification including direct-care service to patients of varying diagnoses and ages, as needed.
- Participates in physician relations activities.
- Oversees generation of the therapy schedule; ensures adequate staffing via rotation schedule of regular or placement of contract staff as needed.
- Assists and collaborates with the Medical Director, physician or consultants, and other staff members of the rehabilitation team in circumstances where joint efforts are necessary.
- Ensures organization/ cleanliness of treatment area(s).
- Has knowledge of growth and development of patients of all ages.
- Assesses, provides and interprets age specific data including response to treatment of patients of all ages, within scope of license.
- Communicates with the family or significant others and involves the same in the decision-making related to plan of care of patients of all ages.
Administrative Duties
- Participates in developing, maintaining and implementing policies and procedures to ensure compliance with various Post Acute and discipline-specific therapy standards of practice, as well as Medicare and The Joint Commission (TJC).
- Assists the Rehab Services Director with the development of the annual budget and capital expense plans.
- Serves as the team’s safety representative and assigns response teams for all applicable codes.
- Performs regular audits of medical records for compliance to discipline-specific as well as other pertinent standards. Participates in interdisciplinary peer review of records.
- Conducts and participates in routine meetings, as applicable to therapy team services.
- Monitors team budget performance and ensures effective cost control and utilization of resources.
- Monitors and trends productivity data to ensure appropriate staffing. Maintains cost-effective and efficient daily staffing pattern.
- Monitors the use of contract staff and oversees their orientation to the department and documentation procedures.
- Consistently meets deadlines and completes all of assigned tasks.
- Covers hospital orientation segment on request.
- Ensures timely coordination of therapy schedules.
Leadership
- Inclusiveness: Promotes cooperation, fairness and equity; shows respect for people and their differences; works to understand perspectives of others; demonstrates empathy; brings out the best in others and in his/her team.
- Managing Staff: Coaches, evaluates, develops, and inspires staff; sets expectations; recognizes achievements; effectively manages conflict; aligns department goals with company goals; provides feedback; group leadership; delegates appropriately; evaluations completed on time.
- Stewardship and Resource Management: Demonstrates accountability and sound judgment in managing company resources; appropriate understanding of confidentiality and company values; adheres to and supports company policies, procedures and safety guidelines.
- Problem-Solving: Identifies problems; involves others in seeking solutions; conducts appropriate analysis; searches for best solutions; effectively and efficiently implements appropriate response to correct problems; responds promptly and effectively to new challenges.
- Decision-Making: Makes clear, consistent decisions; acts with integrity in all decisions; distinguishes relevant from irrelevant information; makes timely, appropriate decisions.
- Strategic Planning and Organizing: Understands company vision and aligns priorities accordingly; measures outcomes; uses feedback to redirect as required; evaluates alternatives; appropriately organizes complex issues to desirable resolution.
- Communication: Connects with peers, subordinate employees and all customers; actively listens; clearly and effectively shares information; demonstrates effective oral and written communication skills; negotiates effectively.
- Quality Improvement: Strives for efficient, effective, high-quality performance in self and the department; delivers timely and accurate results; resilient when responding to matters that are challenging; takes initiative to make improvements.
- Leadership: Motivates others; accepts responsibility; maintains high morale in department; develops trust and credibility; expects honest and ethical behavior of self and staff.
- Teamwork: Encourages cooperation and collaboration; builds effective teams; works in partnership with others; is flexible; responsive to the needs of others.
- Development: Maintains up-to-date skills through involvement with professional organizations and/or continuing education.
Customer Service
- Maintains the highest level of customer service via courtesy, compassion and positive communication.
- Promotes the Mission and Vision of Post Acute within the work environment and community.
- Respects dignity and confidentiality by adherence to all applicable policies and procedures.
Health and Safety
- Works in a manner that promotes safety; wears clothing appropriate to the performance of the job.
- Participates in OSHA required training.
- Follows universal precautions as appropriate for position; complies with Employee Health requirements for continued employment.
- Reports unsafe practices to management.
- Knows own role in case of an emergency.
QUALIFICATIONS
Education and Training: Current license as PT, OTR, SLP, PTA OR COTA in state where hospital resides required. Current BLS certification required.
Experience: Minimum of 3-5 years of clinical/patient care experience required. Prior supervisory experience preferred.
Knowledge, Skills, and Abilities:
- Ability to read and write the English Language.
- Ability to supervise personnel and to establish an environment which will optimize performance.
- Ability to develop positive working relationships with peers, supervisory management personnel and staff.
- Ability to communicate with patients and family members in establishing a favorable attitude and motivating them to desired cooperation and efforts.
- Numerical ability to understand and use statistical professional data and knowledge of clerical data.
- Ability to foresee future problems or outcomes. Develops and executes programs for maximal results.
- Understands the scientific basis of techniques used and utilization of current research to support evidence based practice.
- Acts in accordance with a well-developed sense of professional and ethical values.
- Ability to analyze and solve client rehabilitation needs.
- Patience for client contact. Creates activities and controls environment in order to stimulate client’s desirable emotions.
- Able to function in repetitive and/or changing tasks with ease.
- Able to work and reason independently, logically, impartially and accurately.
- Able to provide leadership and direction within her/his duties for the optimal functioning of the team.
- Able to accept and utilize advice and constructive criticism.
- Openness and willingness to modify work style in order to meet patient and hospital or clinic needs.
- Willingness to assume more responsibility.
ABOUT US
PAM Health is committed to being the most trusted source for post-acute services in every community it serves by utilizing experienced and dedicated staff to provide high quality patient care and customer service. With over 44 Long Term Acute Care and Rehabilitation hospitals and 16 Outpatient Clinics currently in operation across the country, we are proud to offer services including comprehensive wound care, aquatic therapy, ventilator weaning, amputation treatment, pain management and much more.
Joining our PAMily allows you to work in a collaborative environment with colleagues and leadership with exposure to a variety of patient care levels. Aside from our competitive pay, generous paid benefit time, and excellent insurance options, you will also have opportunities for professional growth through our Education Advancement Program.
We are excited to learn more about you and hope that you consider joining us on a shared mission to improve the lives of others by being an integral part of our We Care Program. Please take a moment to visit us online at www.postacutemedical.com for a comprehensive look at how we’re able to positively impact our local communities.
PAM Health does not discriminate and does not permit discrimination, including, without limitation, bullying, abuse or harassment, on the basis of actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status, or based on association with another person on account of that person’s actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status.
Required
- Basic Life Support
Preferred
- Cert. OT Assistant
- Physical Therapist Asst.
- Speech-Lang Pathologist
- Occupational Therapist
- Physical Therapist
Source: Indeed.com
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