Azul Vision is the largest eye care practice in Orange County, Inland Empire, and the Los Angeles area, with Twenty-Five locations and our newest location is Palm Desert to serve you conveniently and comfortably. Our world-class eye doctors are experts in all aspects of eye care as well as leading specialists in vision correction, cataract surgery, and laser eye surgery. We offer everything from cataract removal to cosmetic procedures such as eyelid surgery. You can rest assured you will receive cutting-edge treatment in a comfortable, friendly, and high-tech environment.
Person provides eyeglasses, lenses and other products and services in the most expeditious and courteous manner possible and assure that all goods and services are of the finest quality available. To assure that monies are properly accounted for, that inventory is maintained in an appropriate manner, and that all production work is performed within the published accuracy and quality guidelines set forth by Atlantis Eyecare. Person is responsible for sales and productivity goals.
RESPONSIBILITIES:
- Ability to match patient needs with optical solution
- Knowledge of insurance plans and benefits
- Meet optical productivity and financial goals
- Assists patients in the selection of their eyewear to conform to prescription specifications, size considerations, color, style application in accordance with the patients personal preference, needs, facial feature, and coloring
- Assist patients to order their contact lens prescription
- Measures patients head, face, and inter-ocular distance to complete the Rx order for complete and accurate production of eyeglass order
- Confirms with the patient the various inclusions in their order, verifying both the product and cost for each component
- Accurately and efficiently enter data orders, charges, payments and other required information into appropriate website and electronic medical records system.
- Billing all orders, contacts, and eyewear accurately and within 24 hours of date of service
- Responding to any emails/phone calls regarding billing inconsistencies within 24 hours
- Sending all eyewear order forms correctly to Optical Biller within the same date of service, and following procedure for outside Optical biller
- Inspects and verifies the accuracy of in-coming orders from production to assure compliance with national standards for accuracy and quality. Determines the accuracy of all products supplied for size, tint, and other components of the completed order
- Delivers completed order to the intended wearer by bending the frame material using specialized tools and equipment
- Track product activity regarding ordering, receiving, usage, requirements for items for inventory supplies required for patient care and service
- Monitors and takes corrective action regarding the physical condition of the boutique to be certain that frames on display are clean, properly labeled, and properly adjusted, displays are clean, in good repair, and neat, mirrors are clean and well lighted, organized, and conductive to smooth patient flow
- Within 24 hours of inventory being delivered, the proper protocol is used in adding the inventory into stock
- Inventory is completed on a quarterly basis to the expectation and standards set by organizations policies
- Follow all Atlantis Eyecare policy and procedures
- Duties and responsibilities are not limited to the above
EXPERIENCE:
Minimum:
- High School Diploma (or its equivalent)
- Up to and including 1 year of experience.
- Experience working with the public.
Preferred:
- Over 1 year and up to and including 3 years of experience.
- Experience in medical reception and customer service.
KNOWLEDGE, SKILLS, ABILITIES:
- Computer literate.
- Ability to type 25 wpm.
- Working knowledge of general office duties.
- Working knowledge of contracted insurance plans.
- Good verbal and written communication skills.
- Good telephone skills.
- Customer service oriented.
- Task-oriented.
- Ability to work in a fast-paced environment.
REQUIREMENT:
- Full COVID-19 vaccination is an essential requirement of this role. Azul Vision will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.
- Azul Vision requires all new hires and employees to report their COVID-19 vaccination status
- Employees must comply with any state and local masking orders. In addition, when in an Azul building, employees are required to always wear a mask.
- Or an approved exemption
Source: Indeed.com
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