Responsible for telephone screening, referral, authorizations, and scheduling of initial appointments in a timely manner. Tracks and processes inbound referrals made by community physicians, reviews referrals, ensure appropriate authorization is secured, and schedules appointment with the patient. Tracks and processes outbound referrals, is responsible for obtaining provider’s order and supporting documentation, and forwards to the specialists office timely. Ensures any required authorization for the referral or testing is obtained. When appropriate, Coordinator will assist in scheduling appointments for Diagnostic tests ordered. Responsible for communication back to the referral source for which the patient was scheduled or unable to be seen. A critical attribute required of this position is exceptional interpersonal customer services consisting of an outgoing positive attitude, warm friendly joyful demeanor, and the utmost care and reverence for our guests, patients, families, customers and colleagues.
- Education: AA Degree required.
- Experience: Minimum of two (2) years’ of healthcare insurance or related experience required. Relevant office/clerical experience required. Coding experience preferred.
- Other: Bilingual and/or English-Spanish speaking abilities preferred. Ability to work with a culturally diverse population.
ABOUT US:
Lourdes Health Network is a Catholic health care institution, founded in 1916 by the Sisters of St. Joseph. Our Mission is an extension of the healing ministry of Jesus. We are called to serve our community, our patients, their loved ones and our co-workers with respect, compassion and care. We respond to the health care needs of the community in a Christian spirit. We strive for excellence in all we do.
Applicants may proceed by clicking on the “Apply Now” button. To apply at a later time, return to the Employment page at www.yourlourdes.com or visit one of your Employment Kiosks in the Human Resources Department located at 520 N 4th Ave. Pasco, Washington.
If you have any questions about the application process or require reasonable accommodation to complete the application process, please contact Human Resources at Lourdes Health Network at 509-546-2283 between the hours of 8:00 a.m. to 4:30 PST Monday-Friday.
We are an equal opportunity employer (EEO) and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, political affiliation or belief.
Lourdes Health Network participates in the Electronic Employment Verification Program.
Required
- Office/Clerical Experience
- 2 year(s): Healthcare insurance or related
Preferred
Required
- Associates or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Source: Indeed.com
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