Global Medicine Financial Operations Coordinator – 15208 – Children’s Hospital of Philadelphia – Philadelphia, PA

Under the direction of the Global Medicine Business Manager, the Operations Coordinator supports Global Medicine, specifically providing administrative support and coordination for Global Medicine reporting and data analytics, Global Patient Services financial clearance, and serves as an administrator for all vendor procurement.

Following established operational guidelines and practices; the coordinator prepares scheduled and ad-hoc reports and provides guidance and training necessary to increase the accuracy of all IPS Epic and Salesforce patient registration data. This position will assist the Global Medicine Business Manager in documenting processes and procedures and training other Operational and Financial staff.

The Operations Coordinator is responsible for daily patient financial clearance operations of the department. The Global Medicine Operations Coordinator will handle all communication surrounding patient responsibility, verification, authorization and identification of covered and non-covered services, explanations of benefits structures, as well as necessary follow-up with families, providers, and payers regarding: referral issues, authorization questions, FHCC eligibility as well as a host of other insurance eligibility and patient responsibility issues. The position is responsible for developing financial agreements and cost estimates for Global self-pay and non-par Global insurance patients. This position will have direct interaction with patient families, as well as internal and external business partners.

The Coordinator performs administrative duties for all patient related vendor purchases, ensuring appropriate authorization, timely vendor payment and ensuring all necessary documentation available to the billing department for proper Embassy billing. She/he provides logistical support when needed in obtaining authorized equipment or medication and develops communication tools for internal and external distribution. The Coordinator serves as a central point of contact for internal and external question/queries regarding procurement; including but not limited to vendors, accounts payable, billing and Embassies.

She/he communicates and interacts with a wide variety of collaborators including CHOP senior leadership, global business partners, other CHOP departments and staff, medical and nursing staff, and interns.