Gastroenterology Associates of Gainesville P.C. is seeking talented customer service oriented Certified Nursing Assistant’s with a personable speaking voice to become a member of the triage phone team. In this position an applicant can expect to answer a large volume of incoming calls on a daily basis and provide quality health care utilizing our multi-line telephone system.
Hours: Monday-Thursday 8:00am-5:00pm, Friday 8:00am-12:00pm
Education:
- High School Diploma or GED
- Certified Nursing Assistant Certification, Required
Job Responsibilities:
Duties include but are not limited to:
- Answer inbound calls in a professional, respectful and friendly manner in a high call volume center
- Operate a multi-line phone system
- Operate overhead paging system
- Effectively communicate with patients’, physicians and other staff both within the office and at outside facilities providing accurate, timely and responsive information
- Self-monitor call times for adherence to efficiency goals
- Conduct other clerical task, including indexing of paperwork, preparing outgoing mail and other task as assigned by the Billing Office Manager
- Handle emergent calls and direct to appropriate department or physician
- Send urgent and non-urgent messages to providers and call patients and/or other facilities with replies
- Refill medications through EMR, call medications in to pharmacies
- Other office duties as requested by your supervisor.
- Maintains patient confidentiality according to HIPAA guidelines
Job Skills & Qualifications:
- Excellent oral and written communication skills
- Exceptional customer service skills
- Effective listener
- Friendly and professional attitude
- Highly organized and detail oriented
- Knowledge of Medical Terminology
- Maintain calm and positive attitude in stressful situations
- Ability to be responsive and open to changing workload and work environment
- Must be a team player and work in order to accomplish common goals in the department
- Knowledge of basic office equipment
- Computer literate
- Ability to complete assigned task in a timely and efficient manner
Preferred Qualifications:
- (1) year of experience in a customer service setting
- (6+) months of experience in a physician office setting
- Electronic Medical Records (EMR) experience
- 50 wmp typing skills
Drug Free Workplace:
Extensive criminal background check, reference check and drug screen will be performed
Equal Opportunity Employer:
Gastroenterology Associates of Gainesville, P.C. is an equal opportunity employer and does not discriminate on the basis of race, religion, military or veteran status, gender, color or national origin in its employment practices.
Job Type: Full-time
Pay: $14.00 – $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Physical Setting:
Schedule:
- 8 hour shift
Experience:
- Caregiving: 1 year (Preferred)
License/Certification:
- CNA Certification (Preferred)
Work Location: One location
Source: Indeed.com
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