Patient Account Representative – Concentra – Santa Clarita, CA

Overview:

Do you want to use your problem solving skills and expertise knowledge of finance to help heal the workers of America? At Concentra, we serve 44 states in 522+ clinics across the country. Concentra colleagues remain fueled by our driving purpose: to provide outstanding patient and employer experience by delivering the highest quality healthcare in an efficient, affordable, and caring manner. We do this by putting all customers (internal and external) first.

The Patient Account Representative is responsible for account resolution via communications with employers, insurance companies, Third Party Administrators (TPA) and labs. The representative ensures the company receives payments for services provided, resolving discrepancies, and records these transactions accordingly.

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  Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra’s market specific rate/range will be provided during the interview process.

Responsibilities:

• Collect payment from customers and accurately record in system
• Communicate with customers/payers to request payment status and arrange payment plans per policy
• Initiate collections on accounts and balances past due
• Collaborate with the A/R Supervisor to reconcile accounts receivable on a periodic basis
• Mail correspondence for standard past due accounts and collections, identify delinquent accounts by reviewing files, and contact delinquent account holders to request payment
• Verify discrepancies and resolve customer billing questions or concerns
• Schedule follow-up reminders while working assigned portfolios
• Post adjustments when necessary and within compliance of company policy
• Requests records when necessary to help settle past due balances
• Carry out billing, collection and reporting activities according to specific deadlines
• Monitor customer account details for non-payments, delayed payments, and other irregularities
• Maintain accounts receivable customer files and records
• Assist with month-end close responsibilities
• Ensure account resolution via communications with employers, insurance companies, TPAs and labs
• Address incoming customer service calls with clients
• Submit employer profile updates and information as necessary
• Process rebills for open or corrected account balances
• Correct insurance information and redirect bills to appropriate payer
• Update employer changes (contact names or address) and resubmit corrected bills
• Document actions in practice management system
• Manage aging reports
• Process correspondence

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications:

• High school diploma or GED equivalent
• Some college coursework in medical billing preferred

• Customarily has at least one or more years of collections experience
• Collection experience in occupational health field preferred

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Excellent communication, writing, and documentation skills
• Organizational skills
• Problem solving skills
• Ability to handle multiple tasks
• Ability to work independently and meet/exceed client’s needs
• Familiarity with Microsoft Excel, Outlook, Word

Additional Data:

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days Offered
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an Equal Opportunity Employer, including disability/veterans