Penalty Processing Unit Clerk – NYC Careers – Manhattan, NY

ABOUT OATH:

The City of New York’s Office of Administrative Trials and Hearings (OATH) is the nation’s largest administrative tribunal, holding approximately 400,000 trials and hearings a year. As the City’s central, independent administrative law court, OATH adjudicates a wide range of matters filed by nearly every city agency, board and commission. OATH also houses the Center for Creative Conflict Resolution which provides mediation and restorative justice support to City government agencies and the general public, and the Administrative Judicial Institute, a resource center that provides training, continuing education, research and support services for administrative law judges and hearing officers.

JOB DESCRIPTION:

OATH’s Clerk’s Office seeks to hire a Penalty Processing Clerk to work in the Penalty Processing Unit. This person will work under direction of the PPU Manager with some latitude for independent judgment to assist with refund inquiries from the public that come to the Clerk’s Office by phone or email, including following up by contacting members of the public directly. May perform routine office tasks such as entering records in various databases and filling in spreadsheets and charts in different Microsoft applications for data collection from refund staff.

Specific duties will include, but are not limited to:

• Review, confirm & authorize refunds and ensure all documentation is complete and accurate
• Prepare monthly reports and ensure tracking logs are maintained
• Ensure all functions within the unit are completed within the prescribed time frames and documentation is scanned and filed
• Research and respond to inquiries and chargebacks in a timely manner
• Process payments and review spreadsheets for high volume respondents to ensure payment are applied correctly
• Review and assist in reconciliations
• Assist with training staff and implementing PPU policies and procedures
• Supervise and review the entries of settlement payments into the system and closing our records where appropriate
• Respond to public inquiries and requests via telephone, e/mail, and in person
• Knowledge of the City’s Financial Management System (FMS) is preferred

Special Note:

Only candidates who are currently serving as a permanent Principal Administrative Associate with the City of New York or who have taken the exam and are reachable on the certification list should apply.