Position Summary
Customer Service Representatives ensure that client-assigned healthcare accounts are billed and paid both accurately and timely. They perform their duties in accordance with applicable laws and regulations and GetixHealth’s policies and procedures.
Applicant note: Before reading the responsibilities, duties, requirements below, please know: while having a good deal of direct previous work experience is a distinct advantage, at GetixHealth we look for people with the right mindset…What does that mean exactly? Well, it is a drive to serve others and to take a personal sense of pride in one’s work. We look for people who have an internal drive to do a good job whether someone is watching them or not. People who take initiative and know the quality of their work reflects themselves. People who succeed with us tend to be thoughtful, detail-oriented, communicative. They are proactive, professional, responsible, well-spoken and polite. They are accountable to themselves and others. If you have these qualities, we’d love to speak with you.
Position Responsibilities
- Medical Collections
- Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts
- Gathering information, performing research and resolving customer inquiries
- Communicate appropriate options for resolution in a timely manner
- Inform customers/patients about services available, and assess their needs
- Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required
- Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness
Other duties as assigned:
- Successful accomplishments and primary accountabilities of this position will depend upon establishing and maintaining effective working relationships with a variety of people both inside and outside of the functional area. Such people may include, but are not limited to: interdepartmental leadership, education and development, the patient, client hospital staff, government, insurance company representatives, vendors, compliance, finance, decision support and contact management as well as GetixHealth’ s officers, senior management and staff.
Requirements Education and Experience
- High school diploma or college degree from an accredited college or university
- Spanish fluency preferable
- Two to five years industry experience in medical revenue cycle management is required.
- Medical experience, either practical or classroom knowledge needed.
- Proven understanding of the medical revenue cycle.
- Demonstrated excellent verbal, written and interpersonal communication skills.
- Demonstrated knowledge of HIPAA rules and regulations.
- Attention to detail
- Good attendance record
- Proven ability to work collaboratively in a team environment
- Demonstrated ability to perform work in alignment with company mission and values
- Proven PC proficiency in MS Office Suite Applications
Work Environment / Physical Requirements
- Work environment is an office location.
- The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone
- Occasional lifting may be required up to 25 lbs.
- Must be able to sit for extended periods of time with frequent bending and stooping
Additional Notes:
- Must be able to work any 8 hr. shift, Monday – Friday and occasional Saturdays
About GetixHealth
GetixHealth supports healthcare providers across the United States with professional, streamlined revenue cycle management (RCM) services.
We focus on healthcare’s revenue cycle using industry best practices to increase our clients’ profitability and success. Our team completes RCM services, reports on performance and productivity, provides detailed analytics and data to deliver quality results.
Our management team has an average of 18 years of experience. We have offices across the globe with some 1,800 employees and the technologies to work in the most extreme circumstances.
GetixHealth’s track record for patient satisfaction, loyalty and endorsement consistently reports scores of over 99% for the past five years. Our superior approach is supported by our extensive and effective quality patient care, compliance mindset, and technologically advanced services.
GetixHealth’s Service Solutions enable healthcare facilities and providers to be successful. We focus on delivering stress-free revenue cycle services, so our clients can focus on what matters most – delivering exceptional healthcare.
We customize our service solutions to the needs of our clients. Although some clients ask us to manage their complete revenue cycle, we are most often asked to perform key services within their revenue cycle. More specifically: Patient Access; Physician Credentialing; Denials, DRG Downgrades; Medical Billing & Coding; Chart and Coding Audits; Eligibility & Enrollment; Documentation Education: Workers’ Comp, MVA, TPL services; Self-Pay, Early Out; Bad Debt Collections
GetixHealth is an equal employment opportunity employer.
Source: Indeed.com
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