About Us
We are looking for a Front Desk Medical Receptionist to join our administrative team! This is a fast-paced, challenging position that requires excellent communication and organizational skills. The ideal candidate will be flexible and able to handle multiple tasks throughout the day. Our team is supportive of one another and we celebrate everyday successes.
SUMMARY:
The Front Desk Medical Receptionist schedules and confirms patient appointments, check-ups, and physician referrals. Answer telephones and direct calls to appropriate staff. Greets visitors, ascertain purpose of visit, and direct them to appropriate staff. Compile and record medical charts, reports, and correspondence. Interview patients to complete insurance and privacy forms.
DUTIES AND RESPONSIBILITIES:
- Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
- Welcomes patients and visitors in person or on the telephone and answering or referring inquiries.
- Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
- Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Obtains revenue by recording and updating financial information, recording, and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.
- Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing, and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
- Helps patients in distress by responding to emergencies.
- Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
- Maintains operations by following policies and procedures, reporting needed changes.
- Required: 2 consecutive years of Front Desk experience in a medical office
· Maintains patient confidentiality and follows HIPAA Guidelines.
· Performs other related duties as assigned by management.
Job Type: Full-time
Pay: Up to $12.00 per hour
Benefits:
- Uniform allowance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
COVID-19 considerations:
COVID-19 Protocol: Patients and employees must wear a mask inside the facility.
Application Question(s):
- Are you willing to submit to pre-employment drug testing and background check?
Education:
- High school or equivalent (Preferred)
Experience:
- consecutive Front Desk Medical Office: 2 years (Required)
License/Certification:
- CPR Certification (Preferred)
Work Location: One location
Source: Indeed.com
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