Care Medical Professional Development Generalist – RN – Care Medical – Seattle, WA

In addition, to your Generalist responsibilities, you will spend .5 of your time delivering in person urgent/episodic (On-Demand) as well as scheduled preventative care, and chronic disease management when care needs extend beyond AC’s virtual services.

CULTURE

Care Medical is obsessed with patient experiences and tasked with minimizing risk and delivering high quality care. Amazon Care employees exhibit kindness and compassion for both patients and employees. We take care of each other and invest in our teams and in the patient’s confidence. We owe it to our patients to be reliable and dependable. We believe that multiple small wins over time add up to big improvements for patients.

Care Medical employees consistently keep their eyes on long term goals, finding ways to achieve them, while minimizing unnecessary expenses in order to make healthcare more affordable for everyone. They are on the lookout for new ideas from other industries and unconventional places to help inform decision making and uncover new solutions.

Benefits

• Competitive Salaries
• Opportunity to earn an annual performance bonus
• Referral Bonus
• Flexible self-scheduling options
• Work from home flexibility
• 7 Paid Holidays
• Comprehensive Health Insurance with Prescription Coverage
• Dependent Health Insurance with Prescription Coverage
• Competitive retirement package
• Generous paid time off allotments
• CE tracking, time and funding to meet CE requirements.
• Full Licensing Reimbursement
• Uniform allowances
• Roadside safety travel kit
• Travel Reimbursement
• Relocation package available
• Training opportunities in multiple care modalities.
• Opportunities to support innovation teams and help build Amazon Care platforms and experiences.

Responsibilities:

KEY RESPONSIBILITIES

• 5 FTE of the Generalist’s time is spent in the clinical role of MVRN.
• 5 FTE of the Generalist’s time is spent serving the CM team to ensure onboarding of new MVRNs and ongoing training for existing clinicians such that they are able to perform their work as a CM MVRN.
• Identifies staff training and development needs on an ongoing basis and based upon identified learning needs (examples include but are not limited to: team-wide training programs, Performance Efficiency, new software systems, disaster, safety, accreditation, etc.).
• Provides consultation and assistance in educational program planning, teaching methodology, and program evaluation (plans, organizes, teaches, and evaluates education programs), applies the principles of adult learning in all educational offerings.
• Assists management in the development and maintenance of skill assessment and competency documentation tools. Coordinates skill verification programs in partnership with the AC L&D team.
• Implements and evaluates a variety of formal continuing education programs for Care Medical MVRNs based on identified learning needs, emerging trends in health care, new processes and best practices.
• Drives identifying skills development plans for individual employees, in conjunction with HR and provides individual training to help the person(s) improve.
• Mentors and assists new employees to assimilate successfully into the workforce.
• Develops/conducts and updates employee orientation with regards to clinical and cultural content within Care Medical.
• The Professional Development Generalist works with the AC L&D team to ensure these programs are delivered to the CM team.
• Serves as training expert and liaison representing Care Medical clinicians.
• Serves as a member of committees, work groups, and multidisciplinary teams as appropriate. serve as a people leader and clinical leader for the Care teams at Care Medical.
• Executes the Care Medical vision and strategy for deployment of integrated care delivery.

KEY CHARACTERISTICS:

• Execute with discipline, urgency and operational excellence to deliver value and exceptional service to the customer.
• Ensure accountability for results, integrity, compliance and quality.
• Drive change and innovation by continually seeking and implementing solutions.
• Demonstrates high level of autonomy and insists on the highest standards of clinical quality.
• Lead within rapidly changing and scaling environments, requiring the ability to make high judgment decisions within sometimes ambiguous circumstances.
• The ability to build and maintain effective cross-functional partnerships and collaboration with diverse stakeholders.
• Demonstrates a high level of flexibility
• Serves as an ambassador for the CM leadership vision and CM culture
• Demonstrates maturity in interpersonal communication
• Positive solution-oriented mindset

DESIRED OUTCOMES:

• Meet or exceed quality goals
• Meet or exceed targets set for patient experience
• Meet or exceed targets for clinician satisfaction
• Represent Care Medical as an innovative model of primary care and a preferred place to work for clinicians.

Qualifications:

BASIC QUALIFICATIONS:

• Licensed as a Registered Nurse in state of residence and the state of Washington.
• Bachelors in Nursing and a minimum of four years clinical RN experience required, including 1 yr min working with pediatrics.
• Three years’ experience in nurse triage, or three years’ experience in direct ambulatory care.
• Two years’ experience in education/teaching required, including experience developing, implementing, presenting, and evaluating educational programs.
• Ability to provide verification of COVID 19 vaccination by date of hire.
• (medical and religious accommodation requests will be considered)
• Must be willing to obtain licensure in multiple states as required and selected by business need (multiple licensure fees, application process and ongoing maintenance supported by Care Medical)
• Possess BLS certification by date of hire.
• Proficient in phlebotomy.
• Current and valid driver’s license, proof of insurance and driving record in good standing.
• Reliable mode of transportation for all scheduled shifts and observance all traffic laws and safety standards.
• Able to regularly store and transport 3 – 6 cubic feet of medical supplies and equipment weighing up to 50 lbs. in vehicle and at home.
• Assists in the provision of direct patient care to maintain skillset and promote staff education and direction; meets expectations outlined in RN job description and competency checklist. When feasible this position will include one clinical shift per month.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in Nursing and a minimum of four years clinical RN experience required
• Experience in primary care, urgent care, emergency care, and/or ambulatory care.
• Experience delivering patient care that flexes between virtual (chat, video, telephonic) and in-person care.
• Ability to adapt to a fast-paced changing environment.
• Proficient with various technology and typing speeds of 40 WPM
• Experience in telehealth or digital care modalities preferred

PHYSICAL DEMANDS:

Occasional (1-33%) Daily Job Requirements:

Frequent (34-65%) Daily Job Requirements:

• Kneeling, Bending, Stooping
• Pushing, Pulling, Twisting
• Standing, Walking
• Reaching above your shoulders
• Carrying / Lifting 21-50 lbs.
• Keyboarding, Grasping, Handling
• Repetitive Motion / Wrist

ENVIRONMENTAL DEMANDS:

Occasional (1-33%) Daily Job Requirements:

• Possible exposure to infectious/hazardous materials
• Possible exposure to OSHA Blood/Body Fluids (BBF)

Frequent (34-65%) Daily Job Requirements:

• Operating a motor vehicle

PHYSICAL SPACE REQUIREMENTS:

• Work area must be secure, quiet, and isolated from others to protect PHI.
• Bandwidth requires a speed 50 mbps download and 10 mbps upload. You can check your speed by visiting http://speedtest.net
• A wired internet connection.
• A moderate size desk and chair.

Care Medical is committed to a diverse and inclusive workplace. Care Medical is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.