Urology, P.C.
JOB DESCRIPTION: FRONT DESK REGISTRATION – FULL TIME
- REPORTING RELATIONSHIPS
- Reports to Office Manager or Administrator.
- INTERNAL RELATIONSHIPS
- Communicates with patients, families, nursing staff, clinical office staff and providers.
- MAJOR DUTIES AND RESPONSIBILITES
- Greets and checks in patients and visitors
- Provides routine information and schedules appointments.
- Clerical office duties including but not limited to completing disability and FMLA forms, outbound medical records and entering patient demographics.
- Accepts and records patient co-payments while maintaining balanced cash drawer.
- ESSENTIAL DUTIES AND RESPONSIBILITIES
- Regular and punctual attendance
- Greets and registers patients, visitors and salespeople at the window in a prompt, courteous and helpful manner. Ensures accurate billing and insurance information is entered into the computer.
- Assists with registering patients, updating patient records, and receiving payments for service provided.
- Sends new patient forms via mail or patient portal when appointment is made.
- Schedules appointments, cancels and reschedules appointments as directed.
- Monitors visitor access and issues passes when required. Oversees reception area and report problems or irregularities.
- Screens visitors (i.e. pharmaceutical representatives and sales people), respond to routine request for information/services and/or direct visitors to appropriate medical staff. Schedules lunches for pharmaceutical representatives.
- Tracks all patients who were “No Shows” for appointments, creates alerts and sets recalls when necessary.
- Directs patients in filling out record request forms and disability forms.
- Maintains cash sheet by recording payments and daily balances of the cash drawer.
- Calls FedEx or UPS to arrange pick-ups, also take care of packages that arrive from UPS or FedEx.
- Post mail and take out daily at 10:30.
- Call for interpreters in advance of appointments if scheduled an appointment.
- Enrolls patients in patient portal.
- Maintain the pharmaceutical reps scheduling meals.
- Uses text message system according to protocol.
- Maintains information in a confidential manner.
- Adheres to the attendance policies per specific department. Present between the hours of 8:00 am and 5:00 pm and additionally as requested by management.
- All duties and responsibilities must be adhered to in a manner that complies with all Federal and State laws, UPC/USC standards of conduct and compliance plan and centers for Medicare and Medicaid condition for coverage.
- During a Designated Health Emergency, the following become an Essential Duty:
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- Disinfect surfaces that patients and staff members come in contact with during the course of business. This will entail using an approved disinfection agent to wipe off countertops, clipboards, exam room chairs, etc.
- Other duties may be assigned.
- SUPERVISORY RESPONSIBILITIES
- This job has no supervisory responsibilities.
- COMPETENCIES
- To perform the job successfully, an individual should be able to demonstrate the following competencies:
- Adapt to changes in the workplace.
- Ability to provide good customer service.
- Ability to receive and provide clear communication.
- Ability to read and comprehend simple instructions.
- Demonstrate positive teamwork behavior.
- Follow policies and procedures.
- Prioritize, plan and complete work in a timely manner.
- Demonstrate good attendance and punctuality.
- WORK, EDUCATION AND SKILLS
- High School Diploma or GED
- One to two months related experience and/or training
- PHYSICAL REQUIREMENTS
- Must be able to sit for long periods of time, and be able to hear normal conversation.
- WORKING ENVIRONMENT
- The noise level in the working environment is usually moderate.
Urology, P.C. does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Job Type: Full-time
Pay: $12.00 – $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
Application Question(s):
- Are you willing to undergo a drug screening in accordance with local laws and regulations?
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
- medical office: 1 year (Preferred)
Work Location: One location
Source: Indeed.com
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