A luxury California resort in an idyllic mountain setting, Resort at Squaw Creek rests at the base of Squaw Valley, which is the site of the 1960 Winter Olympics, and is just minutes from North Lake Tahoe.
Our AAA Four-Diamond resort offers ski-in/ski-out access to Squaw Valley | Alpine Meadows. Squaw Creek’s dramatic lobby, with its floor-to-ceiling windows, overlooks a cascading waterfall and the breathtaking Sierra Nevada Mountains. 405 luxurious resort rooms and suites, complete with resort-style kitchenettes, fireplaces and LED flat-screen TVs, comfort guests with a “mountain meets modern” ambiance at our resort in Squaw Creek.
The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.
Duties include:
- Responsible for short and long term planning and the management of the hotel’s Front Office operations
- Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
- Maintain guest room inventory
- Coach and counsel employees to reflect Hyatt Service Standards and Procedures
- Perform all tasks of a Front Office Staff as needed to facilitate service
- Ensure all operations and cash handling are done per policies and procedures
- Maintain excellent communication with the housekeeping department
- Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
- Analyze, investigate, and resolve guest complaints
- Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
- Insures proper staffing levels for customer service goals
- Coach and counsel employees to reflect Hyatt service standards and procedures
Why work at Resort at Squaw Creek?
- 50% discounted meals at property food service areas
- 12 Free Room Nights at any Hyatt Globally
- Medical Dental and Vision Insurance
- Retirement Savings Plan
- Excellent training and professional development
- Opportunities to work around the world with Hyatt Hotels and Resorts
- Discount Ski Pass
- Complimentary Golf
- Enjoy vending meal set-up in our colleague dining hall
Due to COVID-19 Cleanliness protocols, this role now calls for new duties to ensure safety and cleanliness of frequent touch points and all colleagues must adhere to our COVID-19 prevention plan, includes wearing mask, temperature check and cleaning/disinfecting areas outside department.
Our Values: Respect | Integrity | Humility | Empathy | Creativity | Fun
Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Source: Indeed.com
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