Role
Under direct supervision performs clerical duties for clinical services that include some or all of the following functional areas: medical reception; determining eligibility; appointment scheduling; specialty referrals and medical records.
Major Duties, Responsibilities
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Performs clerical duties that include checking patients in and out of the health center and collection of fees with reconciliation; obtaining eligibility, patient information and insurance verification; answering telephones, scheduling appointments and processing messages; processing specialty referrals, filing documents into the electronic health record e.g., laboratory, radiology and secondary medical records.
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Other duties as assigned.
Expectations:
- Demonstrates superior customer service when interacting with patients in person and on the telephone.
- Able to achieve a high level of competence with the electronic practice management and health record systems.
- Abides by all Yavapai County Community Health Services Policies and HIPAA guidelines.
- Knowledge of all requirements of Yavapai County Community Health Services Programs.
- Participates in the Yavapai County Community Health Services Quality Improvement Program.
- Responds to community emergencies with a public health consequence according to the Yavapai County Community Health Services Emergency Response Plan.
Minimum Qualifications
Experience:
One (1) year of general office experience, preferably in a medical setting.
Education:
High school diploma or GED.
Other Skills, Preferences
Interpersonal Skills:
Maintains public trust at Yavapai County Community Health Services by honoring patient confidentiality at all times. Practices clear, direct and tactful communication with all staff within the department and the public, resulting in effective information sharing and problem solving. Anticipates customers’ needs and looks for opportunities to exceed their expectations. Is a team player and consistently demonstrates attentive, courteous and efficient service to all internal and external customers. Communicates effectively with front office manager. Attends meetings and participates in group projects, as requested.
Other Skills:
Computer literate. Knowledge of electronic practice management system, medical records management, medical terminology.
Source: Indeed.com
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