Overview Of Position
This position is responsible for investigating and resolving more complex customers issues reported to the support team. The person will also be working closing with our customers, maintaining defects in Salesforce, attending customer meetings, and troubleshooting escalations from our customers and internal Level 1 staff. The person will also collaborate with development to provide better insight into the customers’ needs.
What will be my duties and responsibilities in this job?
- Research and evaluate system errors reported by customers
- Assist with escalations from the level 1 team
- Collaborate with Account Management and Customer Support Reps on customer efforts and issues.
- Collaborate with customers to maintain top issues list.
- Run SQLs, update database fields, report issues to development
What are the requirements needed for this position?
- High School Diploma
- 2+ year experience in a highly technical software support position
- Experience with Unix, SQL, MS Windows and MS Office Suite
What other skills/experience would be helpful to have?
- Certified Pharmacy Technician
- Pharmacy software experience
- Experience with troubleshooting custom software
Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!
Equal Opportunity/Affirmative Action Statement
Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.
If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to [email protected] with “Applicant requesting reasonable accommodation” as the subject. Resumes or CVs submitted to this email box will not be accepted.
Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.
California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.
Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.
Source: Indeed.com
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