IT Phone Support Technician – Tier 1 – LHC Group, Inc. – Lafayette, LA

Company Overview:

Almost Family, A division of The LHC Group, as part of it business strategy is significantly investing in Information Technology. This is to ensure that the organization is in position to provide healthcare services for the 21st century.

Additional Details:

• Associate’s/bachelor’s degree or appropriate level certifications preferred
• Experience in troubleshooting desktops, laptops, printers, mobile phones, and tablets is required
• Demonstrate excellent customer service skills
• Demonstrate strong logic skills
• Demonstrate strong mechanical skills
• Demonstrate proficiency in supporting Microsoft Windows operating system
• Demonstrate proficiency with Android tablets Strong mechanical skills
• Demonstrate Excellent verbal and written communication skills
• Demonstrate exceptional ability to think quickly and logically when under pressure
• Demonstrate strong capability to multitask and prioritize a busy workload

Equal Opportunity Employer – vets, disability.

ITJOB

Qualifications:

Serves as a first point of contact for people experiencing a variety of difficulties with their software, applications and/or hardware for level one technical problems related to our information technology.

• Will serve as a first point of contact for people experiencing a variety of difficulties with their software, applications and/or hardware
• Will maintain exemplary customer service by exercising a professional, friendly, and calm demeanor when communicating with customers using a variety of communication and support technologies
• Will assist customers at all levels of technical knowledge with their issues and communicate at their level and appropriate respect
• Will document, prioritize, and monitor customer issues to ensure a timely resolution
• Will efficiently and effectively work through a series of questions to identify the issue and systematically work through the responses to arrive at a solution
• When not able to independently solve an issue, will ensure that the issue is resolved by escalating the issue to a more Tier 2 professionals as appropriate
• Will gain proficient working knowledge of the technology that you are responsible for supporting
• Will remain up to date with all new upgrades, system enhancements and changes to ensure effective solutions are given to customers
• Will remain current with all required continuing education and compliance training mandated by the company and supervisor
• Will identify trends in incoming issues and effectively communicate the finds to the next level of support
• Will maintain productivity standard as set forth by supervisor at or above 100%
• Will display a sense of urgency and drive to complete tasks quicky